PBR Scorecards and Metrics

Customer Engagement

This page contains scorecards and reported metrics related to customer engagement, which are further described below:

  • Program Participation Scorecard
  • Green Button Connect My Data Scorecard
  • Green Button Download My Data Scorecard
  • Time-of-Use (TOU) Participation Scorecard
  • Advanced Metering Infrastructure (AMI) Opt-Out Reported Metric

Program Participation Scorecard

The Program Participation scorecard reports the number and percent of customers that are enrolled in the Hawaiian Electric’s Community-Based Renewable Energy (CBRE), Distributed Energy Resource (DER), and Demand Response (DR) programs, compared to a target of 30% of the total number of customers.1

CBRE program participants include customers who have subscribed with a Subscriber Organization to receive bill credits in Phase 1 or Phase 2 of the program,2 and will include customers who participate in future phases of the program. Information on the company’s CBRE programs may be found on the Company’s website at Shared Solar page.

DER participants include customers enrolled in the existing DER programs, i.e., Net Energy Metering (NEM), Net Energy Metering Plus (NEM Plus), Customer Grid Supply (CGS), Customer Grid Supply Plus (CGS Plus), Smart Export (SE), and Customer Self Supply (CSS). Information on the company’s existing DER programs may be found on the Company’s website at Private Rooftop Solar page. DER participants also include Standard Interconnection Agreement (SIA) and non-solar (e.g., wind) distributed generation (DG) customers, and will include customers who enroll in new DER programs developed in Docket No. 2019-0323.

DR participants include customers enrolled in the existing DR programs (i.e., Residential Direct Load Control (RDLC), Commercial and Industrial Direct Load Control (CIDLC), and Fast DR programs), and Grid Service Purchase Agreement (GSPA) participants. Information on the company’s DR programs may be found on the Company’s website at Demand Response page. DR participants will also include customers who enroll in new DR programs developed in Docket No. 2019-0323 such as the Scheduled Dispatch Program (SDP), which is also known as the “Battery Bonus” program. Information on the company’s SDP program may be found on the Company’s website at Battery Bonus page.

1 Some customers may opt to participate in both a DER and DR program, however, this is expected to be very unusual. For purposes of this initial scorecard, the number of DER and DR participants are each counted separately and included in the total number of participants.
2 CBRE Phase 1 and 2 customers are allowed only one subscription per metered electric account and cannot participate in another DER program. Participation is determined from Subscriber Organization rosters in the company’s CBRE Portal.

Metric: Number and percent of customers participating in the following programs:

  • CBRE projects
  • DER programs, including existing programs such as NEM, NEM Plus, CGS, CGS Plus, SE, and CSS, as well as any new program developed in Docket No. 2019-03233
  • DR programs, including any existing DR programs, such as RDLC, CIDLC and Fast DR programs, or GSPAs, as well as any new DR programs developed in Docket No. 2019-0323

Target: 30% of customers4

3 DER participants also include non-solar (e.g., wind) DG customers.
4 Target may evolve with the finalization of new DER programs in Docket No. 2019-0323.

Reporting Frequency: Quarterly

Hawaiian Electric

Consolidated DER Programs System Quarterly Count

Oahu

Oahu DER Programs System Quarterly Count

Maui County

Maui County DER Programs System Quarterly Count

Hawaii Island

Hawaii Island DER Programs System Quarterly Count

Please click the button below for historical data (in Excel format).

Download Historical Data


Green Button Connect My Data Scorecard

The company successfully launched its Energy Portal at the end of April 2021. Among its various functions, customers with an advanced meter installed will be able to authorize third-party vendors to access their Energy Portal data with Green Button Connect My Data. Once authorized, Green Button Connect My Data allows a vendor to gain easy access to customer electric usage data after consent from the customer. The vendor will need to be certified with Green Button Connect My Data to provide this option to its customers. The company tracks the number and percent of customers that have used Green Button Connect My Data to enable sharing of information and then compare it to the percentage of all customers with AMI installed.

Metric: Number and percent of customers that have used Green Button Connect My Data to enable sharing of information

Target: Equal to the percent of all customers with advanced meters installed

Reporting Frequency: Quarterly

7/1/2022-9/30/2022
  Number % of Customers
Metric Green Button Connect My Data 0 0%
Target AMI Installed 151,094 151,094/470,612 = 32.11%
Green Button Connect

Please click the button below for historical data (in Excel format).

Download Historical Data


Green Button Download My Data Scorecard

The company successfully launched its Energy Portal at the end of April 2021. Among its various functions, the Energy Portal will allow customers to download their energy use data with Green Button Download My Data. The company tracks the number and percent of customers that have used Green Button Download My Data and then compare it to the percentage of all customers with AMI installed.

Metric: Number and percent of customers that have used Green Button Download My Data

Target: Equal to the percent of all customers with advanced meters installed

Reporting Frequency: Quarterly

7/1/2022-9/30/2022
  Number % of Customers
Metric Green Button Download My Data 7,758 7,758/470,612 = 1.65%
Target AMI Installed 151,094 151,094/470,612 = 32.11%
Green Button Download

Please click the button below for historical data (in Excel format).

Download Historical Data


TOU Participation Scorecard

The TOU Participation scorecard reports the number and percentage of customers who are enrolled in Hawaiian Electric’s TOU programs/tariffs, which includes customers who take service on Schedules TOU-RI, TOU-R, TOU EV, EV-R, TOU-G, TOU-J, TOU-P, U, EV-F, EV-C, Rider M, and Rider T, by customer class, with the total percent of all TOU participants for all customer classes compared to the percent of all customers with advanced meters installed. This scorecard will include customers who participate in new TOU rates developed in Docket No. 2019-0323. This scorecard is presented on a consolidated basis (i.e., for all three divisions of Hawaiian Electric) as well as for each of the company’s island regions (i.e., Oahu, Maui County, and Hawaii Island).

Metric: Number and percentage of customers participating in time varying tariffs, by customer class, including existing TOU rates and any new TOU rates developed in Docket No. 2019-0323

Target: Equal to the percent of all customers with advanced meters installed

Reporting Frequency: Quarterly

Hawaiian Electric

Consolidated TOU Customers by Rate Class
Consolidated TOU Customers as percentage of customers in Rate Class

Oahu

Oahu TOU Customers by Rate Class
Oahu TOU Customers as Percentage of Customers in Rate Class

Maui County

Maui County TOU Customers by Rate Class
Maui County TOU Customers as Percentage of Customers in Rate Class

Hawaii Island

Hawaii Island TOU Customers by Rate Class
Hawaii Island TOU Customers as Percentage of Customers in Rate Class

Please click the button below for historical data (in Excel format).

Download Historical Data


AMI Opt-Out Reported Metric

On March 3, 2021, the Hawaii Public Utilities Commission approved Hawaiian Electric’s proposal to modify its advanced meter deployment approach from an opt-in approach to an opt-out approach. The AMI opt-out metric measures the percentage of customers who decline to receive an AMI meter. This metric is based on the total number of opt-outs divided by the total number of customers who received communications about their upcoming meter exchange.

Metric: Percentage of customers opting out of advanced meters

Reporting Frequency: Biannual

Hawaiian Electric

Hawaiian Electric Companies AMI Opt-Out

Please click the button below for historical data (in Excel format).

Download Historical Data