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In response to COVID-19, disconnections are suspended through May 31, 2021 and payment arrangement options are available. Read our latest COVID-19 updates.

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Home Billing & Payment Fraud Prevention Fraudulent Activity Report Form

Fraud Prevention

Download How to spot a scam handout (PDF)

How to Spot a Scam

Fraudulent Activity Report Form

To file a fraudulent activity report, please provide the following information:
(For security purposes, please do not provide your electric account number.)

(*) Required Fields

*Type of account (Select one):

*Select Island Region:

*Customer Name:

*Name on Account:

Customer Address:

Call Time:

*Did the caller have your personal information?

*Did the caller have any of your electricity/usage information?

How much money did the caller ask for?

*Does this match your last bill?

Caller's name, phone number, caller ID, and any accent?

*Is the information mentioned above publicly available?

*Did the caller threaten to disconnect power?

If no, what did they ask for?

Did you send any money or provide bank information?

Did you provide the caller with any other information?

*Did you receive a paper bill or your bill electronically?

What did you do with your last bill?

*Have you filed a police report?

If yes, please provide a Police Report #:

*Is there anything else we should know about the incident?

*Do you want us to call you back?

If yes, please provide contact number:

Contact email address:

Security Check