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In response to COVID-19, disconnections are suspended through May 31, 2021 and payment arrangement options are available. Read our latest COVID-19 updates.

Get Up and Running

Submit an application for electric service with the Electrical Service Request Form

Manuals & Engineering Specifications

Ensure standards and safety requirements are met and your project is a success. View manuals

Builders, Developers & Contractors

Looking to upgrade, modify, or install a new electrical service?

  • New or increased electrical service to a facility
  • Temporary electrical service to a facility
  • Upgrade of existing electrical service to a facility
  • Removal or relocation of existing electrical service to a facility
  • Consolidation, relocation or modification of existing meter arrangement at an existing facility

Before filling out and submitting the forms below, please take the time to review our current manuals and engineering specifications. By completing the forms properly and including all necessary information, you will help clarify project requirements and reduce processing time for our team.

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Apply for Service

Commercial and residential builders, developers, and contractors can use our Electrical Service Request Form* to have electric service turned on for projects. The installation process will follow the milestones and approximate timelines detailed in the Commercial and Large Customer brochure (PDF) once a service request has been initiated.

Residential requests up to 200 amps can be submitted using the Electrical Service Request Form.* For Oahu, they can also be called in at (808)-543-7070. For Maui County customers, please contact our Electrical Services group at (808) 871-2390 for any questions. Please refer to the Residential Customer brochure (PDF) for the installation process or view our frequently asked questions for new installations for more information.

Electrical Service Request Form*

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*All information provided by Customer will be relied upon by Hawaiian Electric to provide the services being requested. Hawaiian Electric does not assume any obligation or responsibility to Customer to ensure accuracy or correctness of such information. To the extent permissible by law, Customer agrees to bear all risk and costs incurred by Hawaiian Electric should the information provided by Customer is deemed to be incorrect or inaccurate.