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Manuals & Engineering Specifications

Ensure standards and safety requirements are met and your project is a success. Learn more >

Experiencing Electrical Problems?

Call our Trouble Line toll free at 1-855-304-1212 and request a voltage check.

Builders, Developers & Contractors

Apply for Service

Looking to upgrade, modify, or install a new electrical service? Commercial and residential builders, developers, and contractors can use our customer installation form* to have electric service turned on for projects. The installation process will follow the milestones and approximate timelines detailed in the Commercial and Large Customer brochure once a service request has been initiated.

What projects are covered with this form?

  • New or increased electrical service to a facility
  • Temporary electrical service to a facility
  • Upgrade of existing electrical service to a facility
  • Removal or relocation of existing electrical service to a facility
  • Consolidation, relocation or modification of existing meter arrangement at an existing facility

Residential requests up to 200 amps can either be called in at 543-7070 or submitted using the customer installation form.*

Before filling out and submitting this form, please take the time to review our current manuals and engineering specifications.

By completing the form properly and including all necessary information, you will help clarify project requirements and reduce processing time for our team.

Customer Installation Form*

Your Energy Partner

Based on the size of your business, please contact us at one the following:

Small and Mid-Size Commercial Accounts

Customer Business Management Services
Phone: 543-7777

Large Commercial Accounts

Key Account Management
Phone: 543-4751

Quarterly Newsletter

Stay informed with the latest updates from our quarterly email newsletter, E Hoomaikai. Email us at if you wish to sign up for this newsletter. If you missed our past newsletters, check out our Newsletter Updates page for the most recent updates.

*All information provided by Customer will be relied upon by Hawaiian Electric to provide the services being requested. Hawaiian Electric does not assume any obligation or responsibility to Customer to ensure accuracy or correctness of such information. To the extent permissible by law, Customer agrees to bear all risk and costs incurred by Hawaiian Electric should the information provided by Customer is deemed to be incorrect or inaccurate.