Fast Charging

About Hawaiian Electric's Fast Chargers

Hawaiian Electric is committed to supporting electric vehicles (“EVs”). For the benefit of EV drivers, we own and operate a network of public DC fast chargers across our service territory that can provide a typical EV with over 40 miles of additional range in just 15 minutes. Drivers who charge between 9 a.m. and 5 p.m. can expect to pay less per kilowatt-hour (kWh).

Hawaiian Electric’s network of fast chargers is operating under a pilot program that the Public Utilities Commission approved in 2013. Since then, we have installed fast chargers on Oahu, Maui, Molokai, and Hawaii Island. In January 2020, we further increased our portfolio of fast chargers by assuming ownership and operation of four charging sites that were previously a part of the EVohana network on Maui. As of 2023, we completed installation of chargers allowed under the fast charger pilot program.

As part of our commitment to catalyzing widespread transportation electrification, we filed a proposal in October 2021 with the Public Utilities Commission to expand our public charging network by an additional 150 fast charger ports and up to 300 Level 2 ports. The proposal is under review and pending a decision.

Here is some helpful information about our fast chargers:

• All of our charging station locations have 50 kW chargers. A few locations also have a slightly faster 75 kW charger installed. You can check which sites have the faster option at our station location map hawaiianelectric.com/goevstations. The charger itself will display the power output on its LCD screen.
• Our fast chargers support vehicles with a standard CHAdeMO or CCS connector.
  • CHAdeMO connectors – Used in some Japanese vehicles, most commonly the Nissan Leaf. At our 75 kW chargers, this connector provides a maximum power output of 62.5 kW.
  • CCS connectors – Used in American, European, and Korean vehicles, as well as in some newer Japanese vehicles.
• Tesla vehicles require a CHAdeMO or CCS adapter to use our fast chargers. Adapters should be purchased from the vehicle manufacturer.
• Our fast chargers offer both connector options but can only charge one vehicle at a time.
• Most plug-in hybrid vehicles and some older EV models are not equipped to fast charge.

How to Use Hawaiian Electric's Fast Chargers

Using fast chargers is quick and easy. Just follow these four steps:

1. Pay

Our fast charger pricing varies by island and is based on the time of day and kWh dispensed. View our fast charging rates.

Hawaiian Electric fast chargers accept the following payment types:

1. Credit Card
   • Accepts Mastercard, Visa, American Express, and Discover

To ensure availability of funds, your financial institution may put a hold on your account when approving your purchase each time your card is swiped. The hold can exceed the transaction amount and may take up to 3 business days to clear. If you have questions, please call your financial institution.

2. OpConnect or Shell Recharge Mobile App (Location Dependent)
   • Download app on Google Play or Apple App Store
   • Setup an account
   • Note: Minimum balance is required
3. OpConnect or Shell Recharge RFID Card (Location Dependent)
   • OpConnect: Contact 1-855-885-9571 or sales@opconnect.com
   • Shell Recharge: Contact 1-855-900-7584

If you have questions, please contact the appropriate network operator:

• OpConnect: 1-855-885-9571
• Shell Recharge: 1-855-900-7584

2. Select your connector type

Choose between CHAdeMO or CCS connector.

3. Plug in and charge

Plug the selected connector into your vehicle and follow the on-screen prompts to begin your charging session.

Tips:

• Only use manufacturer-approved adapters
• Here are some additional tips for using the CHAdeMo port and adapters

4. End your charge session

To end your session, follow the charger's on-screen prompts or end the session through the network operator's mobile app.

Tips:

• To avoid damaging the equipment, NEVER remove the connector from the vehicle while actively charging.
• Carefully return the connector to the holster at the end of your session.
• The red emergency stop button should ONLY be used in case of emergency.

Charging Etiquette

To ensure a smooth and safe experience with our fast chargers, we have outlined some charging etiquette tips:

• Only park in a designated charging space when you are actively charging.
• While there is no time limit for active charging, we ask that you promptly unplug and move your vehicle once your charge is finished.
• If others are waiting, consider wrapping up once your EV is 80% charged. Most EVs slow the charging rate once it is 80% full.
• Consider charging more frequently for shorter sessions to allow more people to use the fast charger.
• Do not unplug other EVs from chargers.
• Carefully place the connector back in its designated holster when you are done.

Frequently Asked Questions

Get answers to frequently asked questions about electric vehicles and charging.

Learn more

Interested in Hawaiian Electric's efforts to electrify transportation?

Check out our Electrification of Transportation Strategic Roadmap and additional resources.

Electrification of Transportation