Report Power Outages
Our outage hotlines are available 24 hours a day, 7 days a week.
Power Outages
View tips for scheduled power outages. Before reporting an outage, first check to see if your neighbors still have power. If they do, check your home circuit breakers or fuses to help determine if your electric service loss might be a result of a household problem.
Otherwise, please report the outage and provide your address and situation, the time the outage started, and the probable cause of the outage (i.e. a car accident, a fallen pole, etc.). Reporting your specific address to our trouble crews is important to help us make sure we get everyone back online as safely and quickly as possible.
"How the Hawaii Power Grid Works" YouTube, produced independently by Practical Engineering, March 19, 2024.
Report an Outage
For any life-threatening emergency situation, please call 911. If you see sparking, downed power lines, or hear a loud noise or explosion, please call our 24/7 trouble lines. Heavy call volume to our trouble line may result in some calls not getting through. Please call back or connect with us on social media.
Maui County
- Report a Maui County streetlight outage online
- Maui: (808) 871-7777
- Molokai and Lanai: 1-877-871-8461 (toll free)
Get Outage Information
Oahu
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View our Oahu Outage Map for information on the latest outages.
- Follow @HwnElectric on X (Twitter) for timely outage information, or view our #OahuOutage updates.
Maui County
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View our Maui County Outage Map for information on the latest outages.
- Follow @MauiElectric on X (Twitter) for timely outage information, or view our #MauiOutage updates.
Hawaii Island
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View our Hawaii Island Outage Map for information on the latest outages.
- Follow @HIElectricLight on X (Twitter) for timely outage information, or view our #BigIslandOutage updates.
- Sign up for Hawaii County Civil Defense alerts to get information about emergency outages.
The Hawaiian Electric Mobile App
Our mobile app for Apple and Android devices gives you faster and easier access to important information. You can get status reports of known outages, view outages near your current location, and report outages from your phone.
Life Support & Emergency Equipment
Let us know if you or anyone living in your home is dependent on life support or emergency equipment so that we can address this for planned maintenance outages. However, because unplanned outages can and do occur, it is important for customers on life support or in need of emergency equipment to make alternate plans should the power go.
