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Online Customer Service Center

  • View and pay your bill
  • Start/stop/move service
  • Update your account

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How to Pay Your Bill

Pay Bills Using Automatic Bill Payment

With Automatic Bill Payment, your bank, savings and loan, or credit union will pay your electric bill automatically each month by deducting it from any account you choose. This service is free. To sign-up, simply log in to your Online Customer Account to enroll or download and complete the Automatic Bill Payment Form (PDF).


Pay Bills Using One-Time Payment Service

We offer a free one-time payment service from your bank account through our Online Customer Service Center. By using one-time payment, you can pay your bill online and eliminate paper bills by receiving it electronically. This service is free! Please allow 3 to 5 business days for payment to be posted to your account.

To make a one-time payment, please log in to our Online Customer Service Center.


Pay Bills Using Charge, Checking or Savings Debit Card, Electronic Check, Paypal or Venmo

Hawaiian Electric partners with Paymentus, to provide an easy way to pay your electric bill using your checking, savings, or money market account, your MasterCard, Visa, Discover, AMEX, or your ATM or Debit Card with a STAR, PULSE, or NYCE logo, Paypal or Venmo. No sign-up is necessary.

There are two ways you can pay:

  • You can pay your electric bill online by providing your 12-digit Hawaiian Electric account number and your billing address zip code.

Pay Online

  • Or, you may pay your electric bill by calling 1-888-826-5006. Paypal and Venmo payments must be done online.

A $1.85 convenience fee and a minimum $0.01 payment will apply, with a maximum payment amount of $1,000 for residential customers. A $30.00 convenience fee, $0.01 minimum, and $5,000 maximum payment amount will apply for commercial customers. Please allow up to 3 business days for your account to be credited.

Please note: Hawaiian Electric does not receive any portion of the convenience fee charged for this service. The convenience fee is used to cover processing fees and transaction costs associated with handling credit and debit card information.


Payment Locations

You may pay your electric bill in person at the following locations:

  • Western Union Payment Centers on Oahu, Maui County, and Hawaii Island
    • Food Pantry, Foodland, Money Mart, PayDayHawaii, Sack n Save, Safeway, Times Super Market, Whalers General Store
    • This service is free
    • Your remittance stub is required
    • All locations accept cash up to $5,000. Foodland and Sack N Save locations also accept checks.
  • First Hawaiian Bank (Maui County and Hawaii Island only). Convenience fee applies.
  • Molokai Community FCU (Members only). This service is free.