- How to Pay Your Bill
- Understanding Your Bill
- Fraud Prevention
- Rates & Regulations
- Payment Assistance
- Customer Newsletters
Help the environment with just a few simple steps when you sign up for paperless billing
Our call centers are closed on most holidays. View holiday schedule
How to Pay Your Bill
Pay Bills Using Automatic Bill Payment
With Automatic Bill Payment, your bank, savings and loan, or credit union will pay your electric bill automatically each month by deducting it from any account you choose. This service is free. To sign-up, simply log in to your Online Customer Account to enroll or download and complete the Automatic Bill Payment Form (PDF).
Pay Bills Using One-Time Payment Service
We offer a free one-time payment service from your bank account through our Online Customer Service Center. By using one-time payment, you can pay your bill online and eliminate paper bills by receiving it electronically. This service is free! Please allow 3 to 5 business days for payment to be posted to your account.
To make a one-time payment, please log in to our Online Customer Service Center.
Pay Bills Using Charge, Checking or Savings Debit Card, or Electronic Check
Hawaiian Electric partners with Speedpay, an ACI Worldwide company, to provide an easy way to pay your electric bill using your checking, savings, or money market account, your MasterCard, Visa, Discover, AMEX, or your ATM or Debit Card with a STAR, PULSE, or NYCE logo. No sign-up is necessary.
There are two ways you can pay:
- You can pay your electric bill online by clicking on the link below:
Provide your 12-digit Hawaiian Electric account number, your billing address zip code, and your credit, debit, or checking information.
- Or, you may pay your electric bill by calling 1-888-813-2207.
A $1.99 convenience fee and a minimum $5.00 payment will apply, with a maximum payment amount of $1,000 for residential customers. A $30.00 convenience fee, $5.00 minimum, and $5,000 maximum payment amount will apply for commercial customers. Please allow 1-2 business days for your account to be credited.
Please note: Hawaiian Electric does not receive any portion of the convenience fee charged for this service. The convenience fee is used to cover processing fees and transaction costs associated with handling credit and debit card information.
At this time, depending on the store location, walk-in payments may not be accepted. Please mail-in your electric bill payments or pay online through our Online Customer Service Center.
You may pay your electric bill in person at the following locations: