Payment Assistance

Hawaiian Electric offers many programs to help a variety of customers in need. We provide programs for those that may qualify as low income or those with special medical needs, as well as a practical way for you to provide a helping hand to friends and family.


Payment Arrangement

Payment Arrangement

Customers who are having difficulty paying their electric bill are urged to contact Customer Service so payment options and schedules can be arranged to help keep payments manageable. While customers will still be responsible for paying their electric bills, payment schedules and other options can help ease the financial challenges for those most affected by the COVID-19 situation. The quickest way to start the process is to fill out and submit a Payment Arrangement Request Form.

Payment Arrangement Form (PDF)


Low Income Programs

Low Income Programs

A variety of programs provide financial assistance for those who are in need. Learn more about the programs offered by Hawaiian Electric, non-profit partnerships, and what our employees are doing to provide assistance to Hawaii’s low income families.

Low Income Programs


Ohana Energy Gift

Ohana Energy Gift

The Ohana Energy Gift is a thoughtful and practical way to gift friends and family or to help others in need. Give the gift of energy!

Ohana Energy Gift


Special Medical Needs

Special Medical Needs

The Special Medical Needs program is designed to help assist with the costs of customers who may be in need. Customers that are dependent on life support equipment used in their homes and/or have increased heating and cooling needs due to their medical conditions, may qualify for reduced electricity rates.

Special Medical Needs


Life Support

Life Support

If you require the use of life-support equipment in your home, it is important to let us know. If issues arise with payment, we take extra steps to find a solution that works for our customers that depend on life support equipment. 

Life Support