Payment Assistance

Payment Arrangement Options

Hawaiian Electric understands that customers may be experiencing financial hardship due to COVID-19 and is offering the following interest-free payment arrangements for a limited time. For all options, late fees are waived.

Submit Payment Arrangement Request

Payment Arrangement
Plan Options
Residential Plan Details and Eligibility Commercial Plan Details and Eligibility

4-month Equal Installment

Equal installment payment on the total account balance over a four-month period

Eligibility
  • Financial hardship
  • On-time payment on future monthly bills for the duration of the plan
Equal installment payment on the total account balance over a four-month period

Eligibility
  • Financial Hardship
  • On-time payment on future monthly bills for the duration of the plan

6-month Equal Installment

Equal payments on the past due amount over a six-month period due with current bill

Eligibility
  • Financial Hardship
  • Credit history - No more than one disconnection notice*
  • Account balance >=$600
  • On-time payment of future monthly bills for the duration of the plan
Equal installment payment on the total account balance over a six-month period

Eligibility
  • Financial Hardship
  • Credit history - No more than one disconnection notice*
  • Account balance >=$5,000
  • On-time payment of future monthly bills for the duration of plan

12-month Equal Installment

Equal installment payment on the total account balance over a twelve-month period

Eligibility
  • Financial hardship: Unemployed at any point since March 2020
  • Credit history - No disconnection notices*
  • On-time payment of future monthly bills for the duration of the plan
N/A

Deferred Start 4-month or 6-month Equal Installment Plan

Equal installment payment on the total account balance over a four-month or six-month period, starts after two months

Eligibility
  • Financial hardship: Unemployed at any point since March 2020
  • Credit history - No disconnection notices*
  • On-time payment of future monthly bills after two months and for the duration of the payment plan**

 

N/A

 

If you would like to sign up for a payment arrangement plan, fill out a form today and a customer service representative can discuss these options with you. Our payment arrangement information is also available in additional languages.

*Credit history period: 12-month history pre-COVID (March 2019 to February 2020)
**Deferred Start plans are not available for commercial accounts..


Payment Assistance Resources

Below is a list of resources available for payment assistance by other third-party organizations.

  • COVID-19 Utility Bill Support
    KEEP ON Utility Assistance provides $500 utility (gas, electric or non-government water) bill assistance for Hawaii County residents.
  • Hawaii Pandemic-EBT
    This program provides assistance to Hawaii families with children who are struggling to buy food.