Payment Assistance

Request payment help

If you would like to sign up for a payment arrangement plan, fill out a form today and a customer service representative can discuss these options with you.

Payment Arrangement Options

Hawaiian Electric understands that customers may be experiencing financial hardship due to COVID-19 and is offering the following interest-free monthly installment plans for a limited time. For all options, late fees are waived.

In addition to the monthly installments, you will continue to incur new energy charges each month that must also be paid by the stated due date for the duration of your special payment arrangement.

Submit Payment Arrangement Request

Payment Plan Options and Terms

Payment Plan Type Eligibility Payment Terms
  • Payment Arrangement Plan: Divide your current Total Balance Due into equal monthly installments over a period of 4, 6, 12, 18 or 24 months.
  • Payment Extension: Extend your Total Past Due balance to a future due date (maximum extension is 30 days).
 Both plans are available to active residential and small commercial accounts (Schedule G only). Both plans require on-time payment of future monthly bills, in addition to the Payment Arrangement Plan/Payment Extension amount.

If you would like to sign up for a payment arrangement plan, fill out a form today and a customer service representative can discuss these options with you. Our payment arrangement information is also available in additional languages.

See How A Payment Plan Works

Payment Assistance Resources

Below is a list of resources available for payment assistance by other third-party organizations. Financial assistance programs listed are administered by nonprofit organizations and/or government agencies. Customer information provided during the application process will remain confidential. Availability of funding is limited. Please visit third-party website for current information.

  • Emergency Solutions Grant COVID Housing Assistance Program – Maui
    Catholic Charities Hawaii’s Maui Island office is launching a new rental and utility assistance program. Program is open until September 2022 or while funding is available. Call (808) 873-4673 to apply.
  • DHHL Rent Relief Program
    Provides financial assistance to native Hawaiian renters on the DHHL Waiting List who are experiencing hardship caused by the COVID-19 pandemic.
  • Homeowners Assistance Fund - Hawaii Island
    For residents on Hawaii Island, Hawaii Community Lending is administering the Homeowners Assistance Fund which will provide grants up to $30,000 to help homeowners who have experienced financial hardship due to COVID to pay past due mortgages or reduce their monthly mortgage payment. Free housing counseling will also be provided to all applicants. Utility assistance is not available with this program.
  • Maui Economic Opportunity
    Maui Economic Opportunity, Inc. (MEO) administers several County, State and Federally funded housing assistance programs. The County of Maui Rental Assistance Program provides residents in Maui County with assistance on rental deposit, utility deposit and rental subsidy. The Community Development Block Grant (CDBG) provides assistance with rent or mortgage. No utility assistance is provided with CDBG.
  • CNHA Honolulu Homeowner Assistance Fund
    The Oahu Homeowner Assistance Fund provides mortgage and utility relief (electric, gas, water/sewer, trash), as well as housing and legal counseling for homeowners on Oahu who have experienced financial hardship associated with the COVID-19 pandemic. (Note: CNHA has temporarily halted accepting applications and will inform the public when the application portal reopens.)
  • Hawaii County Emergency Rental Assistance Program
    Grants for low-income Hawaii Island renters in financial hardship to pay for rent, utilities, and rental deposits. Available on Hawaii Island only.
  • The Institute for Human Service
    The Institute for Human Service is currently providing rental and utility assistance for eligible Oahu households. To apply, go to their website at ihshawaii.org, scroll to the bottom of the front page, click on “Get Help”, fill out your information and IHS will contact you. They can also be reached at (808) 447-2819.
  • Hale Kakou
    Provides utility assistance for individuals and households impacted on Oahu.
  • Rental & Utility Relief Program
    Helps qualified people on Oahu pay for their rent and household utility bills for electricity, sewer and water, and gas. (Note: This program is currently not accepting applications; however, the City has allocated $31M in funds and you may sign up for email alerts at the link above in order to be informed when the application portal reopens.)
  • Emergency Financial Assistance Program
    Ka Wailele will provide grants up to $1,500 for past due rent, mortgage, utilities and rent deposits to an estimated 520 households that can prove Native Hawaiian ancestry, Hawaii residency, financial hardship, and need for housing and/or utility assistance.
  • Emergency Solutions Grant COVID Housing Assistance Program – Hawaii Island
    Catholic Charities Hawaii’s Hawaii Island office is launching a new rental and utility assistance program. Program is open until September 2022 or while funding is available. Call (808) 961-7050 to apply.
  • Ka Wailele Emergency Financial Assistance Program - The Office of Hawaiian Affairs (OHA)
    OHA has expanded their assistance to Native Hawaiians through its Ka Wailele Emergency Financial Assistance Program. The program offers relief for: mortgage, rental & utility; car repairs; funeral expenses; and out of pocket medical expenses.
  • The Salvation Army Hawaii
    The Salvation Army Hawaii is currently accepting applications for utility assistance for applicants who have at least 1 minor in the household, earn no more than 50% of the AMI (average median income) and live in the following areas: Central Oahu, North Shore, Aiea, Ewa, Pearl City, Waianae, Waipahu, and Windward Side. To apply, please call 808-841-5565.
  • University of Hawaii Hilo
    University of Hawaii Hilo has a State Emergency Fund for 2022-2023 which provides financial assistance to eligible UH Hilo students with emergencies including medical expenses not covered by insurance, food or transportation needs, utility bills overdue or shut off, etc. To learn more about the program and to apply for assistance, go to Campus and Community Resources (hawaii.edu) and scroll down to the Student Emergency Fund 2022-2023 section.
  • Achieve Zero
    Achieve Zero is currently accepting applications for individuals needing assistance with one month of either utility, rental, or mortgage assistance in a 12-month period through the Emergency Food and Shelter National Board Program (EFSP). For more information, go to achievezero.org, click on “Services,” and email info@achievezero.org to apply.