Payment Assistance

Payment Arrangement Options

Hawaiian Electric understands that customers may be experiencing financial hardship due to COVID-19 and is offering the following interest-free monthly installment plans for a limited time. For all options, late fees are waived.

In addition to the monthly installments, you will continue to incur new energy charges each month that must also be paid by the stated due date for the duration of your special payment arrangement.

Submit Payment Arrangement Request

Payment Arrangement
Plan Options
Residential Plan Details and Eligibility Commercial Plan Details and Eligibility

4-month Equal Installment

Equal installment payment on the total account balance over a four-month period

Eligibility
  • On-time payment on future monthly bills for the duration of the plan
Equal installment payment on the total account balance over a four-month period

Eligibility
  • On-time payment on future monthly bills for the duration of the plan

6-month Equal Installment

Equal payments on the past due amount over a six-month period due with current bill

Eligibility
  • On-time payment of future monthly bills for the duration of the plan
Equal installment payment on the total account balance over a six-month period

Eligibility
  • On-time payment of future monthly bills for the duration of plan

12-month Equal Installment

Equal installment payment on the total account balance over a twelve-month period

Eligibility
  • On-time payment of future monthly bills for the duration of the plan
N/A

Deferred Start 4-month or 6-month Equal Installment Plan

Equal installment payment on the total account balance over a four-month or six-month period, starts after two months

Eligibility
  • Financial hardship
  • On-time payment of future monthly bills after two months and for the duration of the payment plan*

 

N/A

 

If you would like to sign up for a payment arrangement plan, fill out a form today and a customer service representative can discuss these options with you. Our payment arrangement information is also available in additional languages.

*Deferred Start plans are not available for commercial accounts.


Payment Assistance Resources

Below is a list of resources available for payment assistance by other third-party organizations.

  • Hawaii Pandemic-EBT
    This program provides assistance to Hawaii families with children who are struggling to buy food.
  • Hale Kakou
    Provides rent, mortgage, and utility assistance for individuals and households impacted on Oahu.