In response to COVID-19, Payment Assistance
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Request payment help
If you would like to sign up for a payment arrangement plan, fill out a form today and a customer service representative can discuss these options with you.
Payment Arrangement Options
Hawaiian Electric understands that customers may be experiencing financial hardship due to COVID-19 and is offering the following interest-free payment arrangements for a limited time. For all options, late fees are waived.
| Payment Arrangement Plan Options |
Residential Plan Details and Eligibility | Commercial Plan Details and Eligibility |
|---|---|---|
|
4-month Equal Installment |
Equal installment payment on the total account balance over a four-month period Eligibility
|
Equal installment payment on the total account balance over a four-month period Eligibility
|
|
6-month Equal Installment |
Equal payments on the past due amount over a six-month period due with current bill Eligibility
|
Equal installment payment on the total account balance over a six-month period Eligibility
|
|
12-month Equal Installment |
Equal installment payment on the total account balance over a twelve-month period Eligibility
|
N/A |
|
Deferred Start 4-month or 6-month Equal Installment Plan |
Equal installment payment on the total account balance over a four-month or six-month period, starts after two months Eligibility
|
N/A
|
If you would like to sign up for a payment arrangement plan, fill out a form today and a customer service representative can discuss these options with you. Our payment arrangement information is also available in additional languages.
Submit Payment Arrangement Request
*Credit history period: 12-month history pre-COVID (March 2019 to February 2020)
**Deferred Start plans are not available for commercial accounts..
Payment Assistance Resources
Below is a list of resources available for payment assistance by other third-party organizations.
- Payment Assistance Options
View a list of options available to Hawaiian Electric customers. - Aloha United Way
For a list of providers to call for help with Utility Service Payment Assistance. - Hoala Assistance Program (funded by City and County of Honolulu and Hawaii Community Foundation)
Helps Oahu residents with payments, including for their utilities. - COVID-19 Household Hardship Relief Program
Program provides assistance to City and County of Honolulu residents who demonstrate economic hardship due to COVID-19.
- COVID-19 Utility Bill Support
KEEP ON Utility Assistance provides $500 utility (gas, electric or non-government water) bill assistance for Hawaii County residents. - Hawaii Emergency Laulima Partnership (H.E.L.P.)
The H.E.L.P. program offers financial assistance for Maui County residents with essential needs. - Kahiau Community Assistance Program (funded by the Office of Hawaiian Affairs)
Provides one-time emergency financial assistance (up to $1500) to Native Hawaiian beneficiaries facing hardship. - Hawaii Pandemic-EBT
This program provides assistance to Hawaii families with children who are struggling to buy food.
