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Request payment help
If you would like to sign up for a payment arrangement plan, fill out a form today and a customer service representative can discuss these options with you.
Payment Arrangement Options
Hawaiian Electric understands that customers may be experiencing financial hardship due to COVID-19 and is offering the following interest-free monthly installment plans for a limited time. For all options, late fees are waived.
In addition to the monthly installments, you will continue to incur new energy charges each month that must also be paid by the stated due date for the duration of your special payment arrangement.
Submit Payment Arrangement Request
| Payment Arrangement Plan Options |
Residential Plan Details and Eligibility | Commercial Plan Details and Eligibility |
|---|---|---|
|
4-month Equal Installment |
Equal installment payment on the total account balance over a four-month period Eligibility
|
Equal installment payment on the total account balance over a four-month period Eligibility
|
|
6-month Equal Installment |
Equal payments on the past due amount over a six-month period due with current bill Eligibility
|
Equal installment payment on the total account balance over a six-month period Eligibility
|
|
12-month Equal Installment |
Equal installment payment on the total account balance over a twelve-month period Eligibility
|
N/A |
|
Deferred Start 4-month or 6-month Equal Installment Plan |
Equal installment payment on the total account balance over a four-month or six-month period, starts after two months Eligibility
|
N/A
|
If you would like to sign up for a payment arrangement plan, fill out a form today and a customer service representative can discuss these options with you. Our payment arrangement information is also available in additional languages.
*Deferred Start plans are not available for commercial accounts.
Payment Assistance Resources
Below is a list of resources available for payment assistance by other third-party organizations.
- Payment Assistance Options
View a list of options available to Hawaiian Electric customers. - COVID-19 Household Hardship Relief Program
Program provides assistance to City and County of Honolulu residents who demonstrate economic hardship due to COVID-19.
- Hawaii Pandemic-EBT
This program provides assistance to Hawaii families with children who are struggling to buy food. - Hale Kakou
Provides rent, mortgage, and utility assistance for individuals and households impacted on Oahu.
