Payment Assistance
- How to Pay Your Bill
- Understanding Your Bill
- Fraud Prevention
- Customer Newsletters
- Rates & Regulations
- Payment Assistance
Request payment help
If you would like to sign up for a payment arrangement plan, fill out a form today and a customer service representative can discuss these options with you.
Payment Arrangement Options
Hawaiian Electric understands that customers may be experiencing financial hardship due to COVID-19 and is offering the following interest-free monthly installment plans for a limited time. For all options, late fees are waived.
In addition to the monthly installments, you will continue to incur new energy charges each month that must also be paid by the stated due date for the duration of your special payment arrangement.
Submit Payment Arrangement Request
| Payment Arrangement Plan Options |
Residential Plan Details and Eligibility | Commercial Plan Details and Eligibility |
|---|---|---|
|
4-month Equal Installment |
Equal installment payment on the total account balance over a four-month period Eligibility
|
Equal installment payment on the total account balance over a four-month period Eligibility
|
|
6-month Equal Installment |
Equal installment payment on the total account balance over a six-month period Eligibility
|
Equal installment payment on the total account balance over a six-month period Eligibility
|
|
12-month Equal Installment |
Equal installment payment on the total account balance over a twelve-month period Eligibility
|
Equal installment payment on the total account balance over a twelve-month period (Schedule G only) Eligibility
|
|
18-month Equal Installment |
Equal installment payment on the total account balance over an eighteen-month period Eligibility
|
N/A |
|
Deferred Start 4-month, 6-month and 12-month Equal Installment Plan |
Equal installment payment on the total account balance over a four-month, six-month or twelve-month period, starts two months after agreeing to the deferral option and based on the past due balance at that time Eligibility
|
N/A
|
If you would like to sign up for a payment arrangement plan, fill out a form today and a customer service representative can discuss these options with you. Our payment arrangement information is also available in additional languages.
*Deferred Start plans are not available for commercial accounts.
Payment Assistance Resources
Below is a list of resources available for payment assistance by other third-party organizations. Availability of funding is limited. Please visit third-party website for current information.
- Payment Assistance Options
View a list of options available to Hawaiian Electric customers. - Rental & Utility Relief Program
Helps qualified people on Oahu pay for their rent and household utility bills for electricity, sewer and water, and gas. - Hale Kakou
Provides rent, mortgage, and utility assistance for individuals and households impacted on Oahu. - Emergency Solutions Grant COVID Housing Assistance Program – Hawaii Island - Catholic Charities Hawaii’s Hawaii Island office is launching a new rental and utility assistance program. Program is open until September 2022 or while funding is available. Call (808) 961-7050 to apply.
- Hawaii Pandemic-EBT
This program provides assistance to Hawaii families with children who are struggling to buy food. - DHHL Rent Relief Program - Provides financial assistance to native Hawaiian renters on the DHHL Waiting List who are experiencing hardship caused by the COVID-19 pandemic.
- Emergency Solutions Grant COVID Housing Assistance Program – Maui - Catholic Charities Hawaii’s Maui Island office is launching a new rental and utility assistance program. Program is open until September 2022 or while funding is available. Call (808) 873-4673 to apply.
