Understanding Your Bill

How to Read Your Meter

Your electric bill contains all the information you need about your power usage. However, if you would like to read your own meter, here's how to do it.

Hawaiian Electric is in the process of upgrading the old clock dials electric meters to new advanced meters across our service areas. The new meters are digital, secured, and easier to read. Once you receive your new advanced meter, learn how it works to measure your energy usage and potentially save money. Watch a video on how to read your advanced meter or download our “How to read your new Hawaiian Electric advanced meter” flyer.

Learn about advanced meters

My Energy Use Portal

Analog meter:

How to read your meter

The correct reading for this meter is 13924 kilowatt-hours.

  • As you can see from the arrows in the illustration above, the dials on your meter move alternately clockwise and counter-clockwise.
  • Always read from right to left. As you read, be sure to also write the numbers from right to left.
  • When a hand points between two numbers (as in A, B, C and E) always read the lower number.
  • Sometimes a hand appears to be pointing directly at a number (as in D). To find out if that number has actually been reached yet, look at the dial to its immediate right (in this case, C). If the hand on dial C has passed zero, then write down the number on dial D to which the arrow is pointing (4). If C has not passed zero, as is the case in this example, write down the number that is lower than the one on dial D to which the arrow is pointing (3).