Business Account Services

Your Energy Partner

Hawaiian Electric offers businesses more than electricity. Our staff of engineers, specialists, consultants and account managers will help you meet all your energy needs -- while operating more efficiently to reduce cost.

In addition to offering recommendations to help you improve your energy efficiency, our business account managers will help you obtain assistance throughout our entire company -- with your electric service, engineering, power outages, or billing. Work with your builder, developer, or contractor and be sure to fill out an Electrical Service Request Form if you would like to arrange a service for a new project.

Larger commercial customers may have an assigned account manager who serves as a single point of contact for all their energy related needs.

The Commercial Account Management Team

Protected Agriculture Discount

Customers who grow fruits or vegetables in a microclimate-controlled environment such as an indoor structure or greenhouse may be eligible for a discounted electric rate. The Rider PA Protected Agriculture rate provides farmers with an energy credit for electricity consumed to produce fruits and vegetables needed to advance the state’s sustainability efforts.

Better Buildings Benchmarking

The City and County of Honolulu (City) established the Better Buildings Benchmarking (BBB) Program to advance Honolulu’s affordability goals and goal of carbon neutrality by 2045. This program is in accordance with Ordinance 22-17, which Mayor Blangiardi signed into law July 20, 2022. (For background information on the Better Buildings Benchmarking program, please visit: https://www.resilientoahu.org/benchmarking.)

Resources

To make it easier to access the information you need, we've compiled the following resources:

Additional Information

Electrical Service Request

Looking to upgrade, modify, or install a new electric service? Builders, developers and contractors can use the customer information form to start electric service for projects.

Electric Vehicles

Renewable energy growth and electrification of transportation (EoT) are complementary, greater clean energy impacts and customer value can be created by achieving both in tandem.

Customer Incentive Programs

Customers who sign up for Hawaiian Electric’s incentive programs benefit by receiving compensation for providing the utility with what is known as a grid service.

• Billing & Payment
  • Payment Arrangements - We're here to help you. If you're having trouble paying your bill, there are programs designed for you.
  • View Rates - View rate schedules and rules.
  • Paperless Billing - Help the environment and enjoy the convenience of paperless billing! Choose to receive your bill summaries electronically instead of receiving a paper bill every month. Combine that with automatic bill payment from your bank account and you will save yourself the step of having to write and mail a check every month.
• Electrical Services
  • Ensure Power Quality - Access power quality information.
• Safety & Outages
  • Outage Information - Use our online outage tools and resources.
• Products & Services
  • Hawaii Energy - We collaborate with our energy efficiency partner when we assist customers in making investments to reduce their energy consumption.