Incentive Programs

Incentive programs compensate customers to use or produce electricity at certain times of the day. Learn more about our programs.

Customer Incentive Programs

Household Batteries

Customers who sign up for Hawaiian Electric’s incentive programs benefit by receiving compensation for providing the utility with what is known as a grid service. This compensation is in addition to the benefits customers receive from generating and using their own electricity.

A grid service is a tool that supports the reliable and safe operation of the electric grid. By providing these tools to Hawaiian Electric’s grid operators, customers who participate in incentive programs help move Hawaii toward its clean energy goals and ensure a safe and reliable grid for everyone.

Current Customer Incentive Program Grid Services

Though there are many grid services Hawaiian Electric uses to ensure a reliable and safe grid, the following are connected to customer incentive programs.

  • Fast Frequency Response (FFR) - Actions needed to help stabilize system frequency immediately following a sudden loss of generation or load.
  • Capacity Build - Actions that increase the amount electricity being drawn from the grid.
  • Capacity Reduction - Actions that decrease the amount of electricity needed to power the grid.

Types of Incentive Programs:

Programs Power Partners Battery Bonus Fast DR Energy Scout
Status Active Active Active Closed to new participants
Availability Oahu, Maui, and Hawaii Island Maui (Oahu capacity has been filled) Oahu and Maui Oahu
Description Partners enroll participants to deliver a contracted amount of grid services Scheduled discharge of committed kW from batteries paired with solar Reduces electricity usage during peak periods for Commercial & Industrial participants with 50kW+ Temporarily reduces electricity usage during emergencies
Devices Water heaters and batteries Batteries Generators Water heaters, air conditioners, generators
Grid Services Utilized Capacity Reduction, Capacity Build, FFR Capacity Reduction Capacity Reduction Capacity Reduction, FFR

Learn More About Incentive Programs