In observance of Martin Luther King Jr. Day, our offices will be closed on Monday, Jan. 20, 2025. Payment Assistance
Low Income Programs
A variety of programs provide financial assistance for those who are in need. Learn more about the programs offered by Hawaiian Electric and non-profit partnerships to provide assistance to Hawaii’s low income families.
For financial assistance for other utilities, the State of Hawaii Department of Commerce and Consumer Affairs Consumer Advocate’s office provides a website to access these resources.
How we can help you
H-HEAP (Formerly LIHEAP)
H-HEAP (Hawaii Home Energy Assistance Program) provides heating and/or cooling assistance to needy households by assisting with a one-time payment toward their electric or gas bill.
GEM$ On-Bill Money Saver Program
The GEM$ On-Bill Money Saver Program helps eligible customers to save on their bills by providing easy built-in financing for clean energy improvements like solar water heating and rooftop solar.
Hawaii Energy
Hawaiian Electric partners with Hawaii Energy to provide access to our customers who are enrolled in H-HEAP to save energy and money by participating in their Energy Smart 4 Homes direct installation Program – which can save you up to $340 every year. Your household is eligible to receive FREE energy-saving light bulbs, water-savings fixtures, and power strips that can reduce your energy costs. One of their trained professionals will install your free products.
It’s easy to participate in our Energy Smart 4 Homes program: either sign up at HawaiiEnergy.com/ES4Hsignup OR email us at HawaiiEnergy@leidos.com. Act now, this offer is only available while funding lasts.
Non-profit partnerships
AUW 211
AUW 2-1-1 is a confidential, toll-free help hotline for anyone in Hawaii in need of help. With 2-1-1, you can easily find information and referrals on everything from crisis intervention and counseling to job training, educational programs and child care. To learn more, visit: www.auw211.org
The Salvation Army – Hawaiian & Pacific Islands
Their Basic Needs Program provides basic material assistance, short-term utility and rent, clothing, and food assistance, referral services, and budgeting/nutrition workshops. To learn more, visit hawaii.salvationarmy.org/hawaii/basicneeds
