Payment Assistance

Low Income Programs

A variety of programs provide financial assistance for those who are in need. Learn more about the programs offered by Hawaiian Electric and non-profit partnerships to provide assistance to Hawaii’s low income families.

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How we can help you

H-HEAP (Formerly LIHEAP)

H-HEAP (Hawaii Home Energy Assistance Program) provides heating and/or cooling assistance to needy households by assisting with a one-time payment toward their electric or gas bill.

GEM$ On-Bill Money Saver Program

The GEM$ On-Bill Money Saver Program helps eligible customers to save on their bills by providing easy built-in financing for clean energy improvements like solar water heating and rooftop solar.

Hawaii Energy

Hawaii Energy

Hawaiian Electric partners with Hawaii Energy to provide access to our customers who are enrolled in H-HEAP to save energy and money by participating in their Energy Smart 4 Homes direct installation Program – which can save you up to $340 every year. Your household is eligible to receive FREE energy-saving light bulbs, water-savings fixtures, and power strips that can reduce your energy costs. One of their trained professionals will install your free products.

It’s easy to participate in our Energy Smart 4 Homes program: either sign up at OR email us at Act now, this offer is only available while funding lasts.

Non-profit partnerships

AUW 211

AUW 2-1-1

AUW 2-1-1 is a confidential, toll-free help hotline for anyone in Hawaii in need of help. With 2-1-1, you can easily find information and referrals on everything from crisis intervention and counseling to job training, educational programs and child care.  To learn more, visit:

The Salvation Army – Hawaiian & Pacific Islands

Salvation Army

Their Basic Needs Program provides basic material assistance, short-term utility and rent, clothing, and food assistance, referral services, and budgeting/nutrition workshops. To learn more, visit