Our Vision & Commitment

Hawaiian Electric is a company of and for Hawaii. Our highest priority is to build a sustainable Hawaii in which our children and grandchildren, our communities, our customers, and employees will thrive, together. We succeed by providing exceptional service to our customers and integrating and aligning our actions with those of other businesses and organizations. We commit to be the best in all we do.

Our vision is to build a strong, resilient and sustainable Hawaii for our children and grandchildren, where our communities, customers, and employees thrive, together. Our mission is to empower our communities and customers with safe, reliable, resilient, affordable, clean energy.

At Hawaiian Electric, we are deeply rooted in our communities and take pride in serving you. We promise to create positive and meaningful experiences, making it easy to do business with us. We will be safe, courteous, professional, and efficient as we serve you. Through calm or storm, we will work tirelessly to earn and retain your trust.

Service Standards

T reat you as a member of our ohana

R espond promptly with respect and empathy

U nderstand and listen to your needs and perspective

S hare information clearly and concisely

T ake ownership and keep our commitments

Road to Resilience

Climate change will continue to impact our islands. While outages may happen, we've upgraded digital equipment and wireless communication, so we can respond faster. Pole and equipment replacements have also made our electric system stronger. On Oahu, this has resulted in a 43% reduction in number of outages during high wind days.*

Learn about our stronger and more resilient electric grid.
*Applies to days with winds greater than 30 mph and outages lasting longer than 5 minutes.

More Renewable Energy

By making upgrades at a faster rate than ever before, we’re creating a 21st century electric grid capable of integrating increasing amounts of solar, wind, geothermal, hydro, biofuel and waste-to-energy.

• Track the progress of our latest renewable energy projects.
• Learn more about how the grid is being upgraded.

Our Plans for the Future

Read our detailed energy plans submitted to the Public Utilities Commission on December 23, 2016:

• Renewable Energy Planning Principles (PDF)
• Power Supply Improvement Plans (PSIP): Executive Summary (PDF)
• Power Supply Improvement Plans (PSIP): Book 1 (PDF)
• Power Supply Improvement Plans (PSIP): Book 2 (PDF)
• Power Supply Improvement Plans (PSIP): Book 3 (PDF)
• Power Supply Improvement Plans (PSIP): Book 4 (PDF)

Follow the links below to find out how we can achieve the state’s goal of 100 percent renewable energy by 2045.