In response to COVID-19, disconnections are suspended through March 31, 2021 and payment arrangement options are now available. Read our latest COVID-19 updates.

Account
Log on Need
Help?

Recipes Careers Contact Us

Billing & Payment
How to Pay Your Bill

One-Time Payment Service

Paperless Billing

Understanding Your Bill

Understanding Elements of Your Bill

Common Causes of High Bills

How to Read Your Meter

Fraud Prevention

Fraudulent Activity Report Form

Customer Newsletters
Rates & Regulations

Average Price of Electricity

Avoided Energy Costs

Effective Rate Summary

Energy Cost Filings

Decoupling

Payment Assistance

Payment Arrangement Options

Hawaii Utility Bill Assistance Program

Low Income Programs

Ohana Energy Gift Program

Special Medical Needs

Life Support
Electrical Services
Start, Stop or Move Service

Continuous Service for Property Owners & Managers

Builders, Developers & Contractors

Electrical Service Request Form

Manuals & Engineering Specifications

Power Quality
Safety & Outages
Power Outages

Oahu Outage Map

Report Oahu Outage

Maui County Outage Map

Hawaii Island Outage Map

Maui County Streetlight Form

File a Damage Claim

Storm Center

Emergency Preparedness Handbook

Emergency Quick Tips & Checklist

Storm Restoration Process
Electrical Safety

Downed Power Line Safety

Generator Safety

Indoor Safety

Outdoor Safety

Fruit-Picking Safety

Metallic Balloon Safety

Pipeline and Digging Safety

Rooftop Solar Safety

Tree Trimming Safety
Products & Services
Electric Vehicles

Electrification of Transportation Roadmap

Electric Vehicle Rates and Enrollment

Fast Charging Locations

Save Energy & Money

Household Tips and Resources

Calculate Energy Consumption

Energy Savings Toolkit

Time of Use Program
Business Account Services

Customer Renewable Programs

Private Rooftop Solar

Community Solar

Generate Your Own Power

Demand Response

Maui Solar Water Heating Financing
Community & Education
Employees In Our Community

Community Events

Retired Vehicle Sale

Maui County Vehicle Sale

Hawaii Island Vehicle Sale
Teachers Resource Center

Distance Learning

Technical Education

Presidential Awards

Smart Power for Schools
Clean Energy Hawaii
Sustainability Report

Our Clean Energy Portfolio

Renewable Project Status Board

Selling Power to the Utility

Competitive Bidding for New Generation

Feed-In Tariff

Land RFI
Grid Modernization Technologies

Advanced Meters

Grid Modernization Strategy

Advanced Rate Design Strategy

Integrated Grid Planning

Stakeholder Engagement

Power Supply Improvement Plan

Integration Tools and Resources
About Us
Our Vision & Commitment

Our Declaration & Promise

Resilience

Investing in the Future

Environmental Responsibility

Community Benefits

Our History

Our Logo

Awards & Recognition
Newsroom

Power Facts

Power Supply

Power Delivery

Undergrounding Utility Lines

Key Performance Metrics

Innovation

We're Here to Help You

Payment arrangement options are now available for customers.

Payment Arrangement Options

Online Customer Service Center

Register for an Account

Billing & Payment Info

Start New Electric Service

View Current Rates

Payment Arrangement Options

Billing & Payment Info

Billing & Payment Info

Start New Electric Service

Start New Electric Service

View Current Rates

View Current Rates

We're Here to Help You

Payment arrangement options are now available for customers.

Online Customer Service Center

Register for an Account

View/Report Power Outages Lights out? Let us know, or check the map for updates!

FREE Mobile App Available Get easy access to the information that you need.

Quick Connect

Quick Connect Solar

COVID-19 Response

Get updates on what we are doing to respond to the COVID-19 situation

Oahu Outage Map

Employees In Our Community

Key Performance Metrics

February 24, 2021

Seven Hawaiian Electric employees have been selected to receive the... Read more

Hawaii Island outage map now available on Hawaiian Electric mobile app

February 23, 2021

Customers can now conveniently retrieve timely outage information,... Read more

Hawaiian Electric hits nearly 35 percent renewable energy, exceeding state mandate

February 15, 2021

Driven by higher solar energy and wind production and lower consumer... Read more

Due to high demand, Utility Bill Assistance Program closed to new applicants after 2 days

February 10, 2021

The Hawaii Utility Bill Assistance Program established by Hawaiian... Read more

View all news >

2020 Arbor Day Garden Expo & Tree Giveaway

Hawaiian Electric is proud to once again serve as a sponsor for this year’s... Read more

Canceled - Honolulu City Lights Public Workers Electric Light Parade

Hawaiian Electric's employees, families and friends will be participating... Read more

MATHCOUNTS® Honolulu Chapter Competition

MATHCOUNTS is a national enrichment, coaching and competition program that... Read more

MATHCOUNTS® Hawaii State Competition

MATHCOUNTS is a national enrichment, coaching and competition program that... Read more

View all events >

Foodie Friday: Balsamic Chicken

Foodie Friday: Balsamic Chicken

This week, try a local favorite using balsamic vinegar. Did you know that balsamic chicken is... Watch now

Emergency Preparedness: Food Safety

Emergency Preparedness: Food Safety

In an emergency, food will be limited, so it's important to maximize its shelf life by storing... Watch now

Radio frequency and 5G

Radio frequency and 5G

5G will require installing many more cell stations because its frequencies don't travel very... Watch now

View all videos >

Cooking at home more? Find a delicious dish from our many Electric Kitchen recipes!

Innovation Partnerships

Do you have technology that can bring value to our customers? Learn about our innovation process.

Renewable Project Status

Renewable Status Board

We are adding renewable energy to meet our goals. Track the progress of our clean energy projects.

Electrifying Hawaii

Electrifying Hawaii

Electric vehicles help us to increase clean energy use. Learn more about our strategic roadmap.