Account
Log on Need
Help?

Recipes Careers Contact Us

Billing & Payment
How to Pay Your Bill

One-Time Payment Service

Paperless Billing

Locations, Hours & Times

2020 Holiday Schedule

Understanding Your Bill

Understanding Elements of Your Bill

Common Causes of High Bills

How to Read Your Meter

Fraud Prevention

Fraudulent Activity Report Form
Rates & Regulations

Average Price of Electricity

Avoided Energy Costs

Effective Rate Summary

Energy Cost Filings

Decoupling

Payment Assistance

Payment Arrangement Options

Low Income Programs

Ohana Energy Gift Program

Special Medical Needs

Life Support

Customer Newsletters
Electrical Services
Start, Stop or Move Service

Continuous Service for Property Owners & Managers

Builders, Developers & Contractors

Electrical Service Request Form

Manuals & Engineering Specifications

Power Quality
Safety & Outages
Power Outages

Oahu Outage Map

Report Oahu Outage

Maui County Streetlight Form

File a Damage Claim

Storm Center

Emergency Preparedness Handbook

Emergency Quick Tips & Checklist

Storm Restoration Process
Electrical Safety

Downed Power Line Safety

Generator Safety

Indoor Safety

Outdoor Safety

Fruit-Picking Safety

Metallic Balloon Safety

Pipeline and Digging Safety

Rooftop Solar Safety

Tree Trimming Safety
Products & Services
Save Energy & Money

Household Tips and Resources

Calculate Energy Consumption

Energy Savings Toolkits

Time of Use Program

Electric Vehicles

Electric Vehicle Rates and Enrollment

Fast Charging Locations

Demand Response
Business Account Services

Customer Renewable Programs

Private Rooftop Solar

Community Solar

Generate Your Own Power

Maui Solar Water Heating Financing

Advanced Meters
Community & Education
Community Events

2020 Events

2019 Events

2018 Events

2017 Events

Smart Power for Schools

Technical Education
Teachers Resource Center

Distance Learning Support

Retired Vehicle Sale

Maui County Vehicle Sale

Hawaii Island Vehicle Sale

Presidential Awards
Clean Energy Hawaii
Sustainability Report

Our Clean Energy Portfolio

Renewable Project Status Board

Selling Power to the Utility

Competitive Bidding for New Generation

Feed-In Tariff

Land RFI

Integration Tools and Resources
Integrated Grid Planning

Stakeholder Engagement

Power Supply Improvement Plan

Grid Modernization Technologies

Grid Modernization Strategy

Advanced Rate Design Strategy

Electrification of Transportation
About Us
Our Vision & Commitment

Resilience

Investing in the Future

Environmental Responsibility

Community Benefits

Our History

Our Logo

Awards & Recognition
Newsroom

Power Facts

Power Supply

Power Delivery

Undergrounding Utility Lines

Key Performance Metrics

Innovation

We're Here to Help You

Payment arrangement options are now available for customers.

Customer Service Options

Online Customer Service Center

Register for an Account

Billing & Payment Info

Start New Electric Service

View Current Rates

Customer Service Options

Billing & Payment Info

Billing & Payment Info

Start New Electric Service

Start New Electric Service

View Current Rates

View Current Rates

We're Here to Help You

Payment arrangement options are now available for customers.

Online Customer Service Center

Register for an Account

View/Report Power Outages Lights out? Let us know, or check the map for updates!

FREE Mobile App Available Get easy access to the information that you need.

Hurricane Tips & Checklist

Hurricane Tips & Checklist

COVID-19 Response

Get updates on what we are doing to respond to the COVID-19 situation

Oahu Outage Map

Go Green with Paperless Billing

Key Performance Metrics

Hawaiian Electric to conduct aerial line inspections on Hawaii Island

August 05, 2020

To improve system reliability, Hawaiian Electric will conduct quarterly... Read more

Hawaiian Electric pledges an all-electric passenger fleet by 2035

August 04, 2020

By 2035, every passenger car, SUV, light pickup and minivan in Hawaiian... Read more

Hawaiian Electric utility work Aug. 11 in Kahuku to close lane of Kamehameha Highway, slow traffic

August 03, 2020

Hawaiian Electric crews will be installing overhead power lines along... Read more

Final decision holds Hawaii Island electric rates steady

July 29, 2020

The Public Utilities Commission (PUC) has issued a final decision... Read more

View all >

Canceled - 5th Annual Eastside Disaster Preparedness Fair

Hawaiian Electric is participating with the Civil Defense, Honolulu Police... Read more

Canceled - Windward Coast Emergency Preparedness Fair

Hawaiian Electric is participating with the Civil Defense, Honolulu Police... Read more

Mililani Emergency Preparedness Fair

Hawaiian Electric is participating with the Civil Defense, Honolulu Police... Read more

Honolulu City Lights Public Workers Electric Light Parade

Hawaiian Electric's employees, families and friends will be participating... Read more

View all >

Foodie Friday: Balsamic Chicken

Foodie Friday: Balsamic Chicken

This week, try a local favorite using balsamic vinegar. Did you know that balsamic chicken is... Watch now

Emergency Preparedness: Food Safety

Emergency Preparedness: Food Safety

In an emergency, food will be limited, so it's important to maximize its shelf life by storing... Watch now

Radio frequency and 5G

Radio frequency and 5G

5G will require installing many more cell stations because its frequencies don't travel very... Watch now

View all >

Cooking at home more? Find a delicious dish from our many Electric Kitchen recipes!

Innovation Partnerships

Do you have technology that can bring value to our customers? Learn about our innovation process.

Renewable Project Status

Renewable Status Board

We are adding renewable energy to meet our goals. Track the progress of our clean energy projects.

Watch Out for Scams

Watch Out for Scams

Don't be a victim. Learn tips on how to protect yourself against fraud.