In response to COVID-19, disconnections are suspended through May 31, 2021 and payment arrangement options are available. Read our latest COVID-19 updates.

Account
Log on Need
Help?

Recipes Careers Contact Us

Billing & Payment
How to Pay Your Bill

One-Time Payment Service

Paperless Billing

Understanding Your Bill

Understanding Elements of Your Bill

Common Causes of High Bills

How to Read Your Meter

Fraud Prevention

Fraudulent Activity Report Form

Customer Newsletters
Rates & Regulations

Average Price of Electricity

Avoided Energy Costs

Effective Rate Summary

Energy Cost Filings

Decoupling

Payment Assistance

Payment Arrangement Options

Low Income Programs

Ohana Energy Gift Program

Special Medical Needs

Life Support
Electrical Services
Start, Stop or Move Service

Continuous Service for Property Owners & Managers

Builders, Developers & Contractors

Electrical Service Request Form

Manuals & Engineering Specifications

Power Quality
Safety & Outages
Power Outages

Oahu Outage Map

Report Oahu Outage

Maui County Outage Map

Hawaii Island Outage Map

Maui County Streetlight Form

File a Damage Claim

Storm Center

Emergency Preparedness Handbook

Emergency Quick Tips & Checklist

Storm Restoration Process
Electrical Safety

Downed Power Line Safety

Generator Safety

Indoor Safety

Outdoor Safety

Fruit-Picking Safety

Metallic Balloon Safety

Pipeline and Digging Safety

Rooftop Solar Safety

Tree Trimming Safety
Products & Services
Electric Vehicles

Electrification of Transportation Roadmap

Electric Vehicle Rates and Enrollment

Fast Charging

Save Energy & Money

Household Tips and Resources

Calculate Energy Consumption

Energy Savings Toolkit

Time of Use Program
Business Account Services

Customer Renewable Programs

Private Rooftop Solar

Community Solar

Generate Your Own Power

Demand Response

Maui Solar Water Heating Financing
Community & Education
Employees In Our Community

Community Events

Retired Vehicle Sale

Maui County Vehicle Sale

Hawaii Island Vehicle Sale
Teachers Resource Center

Distance Learning

Technical Education

Presidential Awards

Smart Power for Schools
Clean Energy Hawaii
Sustainability Report

Our Clean Energy Portfolio

Renewable Project Status Board

Selling Power to the Utility

Competitive Bidding for New Generation

Feed-In Tariff

Land RFI
Grid Modernization Technologies

Advanced Meters

Grid Modernization Strategy

Advanced Rate Design Strategy

Integrated Grid Planning

Stakeholder Engagement

Power Supply Improvement Plan

Integration Tools and Resources
About Us
Our Vision & Commitment

Our Declaration & Promise

Resilience

Investing in the Future

Environmental Responsibility

Community Benefits

Our History

Our Logo

Awards & Recognition
Newsroom

Power Facts

Power Supply

Power Delivery

Undergrounding Utility Lines

Key Performance Metrics

Innovation

Home Safety & Outages Power Outages Hawaii Island Outage Map

Hawaii Island Outage Map

Please be sure to always report your outage to our Trouble Line at (808) 969-6666 so your specific location is provided to our crew. All outages may not be shown on the map and updates may be delayed.

Report a Power Outage

Call our Trouble Line at (808) 969-6666 to report a power outage.

Follow @HIElectricLight on Twitter for timely outage information, or view our #BigIslandOutage updates.

FREE Mobile App

Download our FREE mobile app to quickly and easily get the information that you need.

Outage Map FAQ

Have questions about our outage map tool? View outage map FAQ.