Customer Renewable Programs

Commonly Asked Questions

Do you have questions about our Net Energy Metering program? Browse our FAQ page

Net Energy Metering

The Net Energy Metering (NEM) Program is Closed to New Applicants

Although NEM is no longer available, The Hawaii Public Utilities Commission has approved new rooftop PV programs that allow customers of Hawaiian Electric to take advantage of new energy storage technology and help ensure safe, reliable service and fair treatment for all customers.

Hawaiian Electric offers programs for customers installing both traditional rooftop PV systems and systems with emerging energy-storage technologies. Click here to see all our available customer renewable programs.

Customers with a current NEM agreement and those with complete pending applications submitted prior to Oct. 13, 2015 will continue under the NEM program.

Current NEM customers who want to install more PV panels or otherwise increase their current system size may do so under the NEM Plus program. Click here to learn more about NEM Plus.

The Net Energy Metering Program Was A Huge Success

Since its inception in 2001 over 60,000 customers installed systems under the NEM program on Oahu, Maui County, and Hawaii Island. As the popularity of the program increased, the annual participation grew rapidly. The success of the program can be attributed to the dedication and hard work of the solar industry in partnership with Hawaiian Electric. The rapid growth of PV in Hawaii also garnered national and international attention from other utilities, the solar industry, and the National Renewable Energy Laboratory who benefited in seeing how we have met the challenges of installing so much distributed generation on the utilities' grids. In recognition of the success of NEM, Hawaiian Electric received several awards from the Solar Electric Power Association.

Cumulative Installed PV

Net Energy Metering Forms and Brochures

Frequently Asked Questions

Click here to for Net Energy Metering frequently asked questions.

Contact Us


Phone Number
(808) 543-4760

Email Us

Mailing Address
Distributed Energy Resources
P.O. Box 2750, CP12-SE
Honolulu, HI 96840

Maui County

Phone Number
(808) 871-8461 ext. 2445

Email Us

Mailing Address
Renewable Projects
P.O. Box 398
Kahului, HI 96733

Hawaii Island

Phone Number
(808) 543-4760

Email Us

Mailing Address

East Hawaii
Hilo Engineering Dept.
54 Halekauila Street
Hilo, HI 96720

West Hawaii
Kona Engineering Dept.
74-5519 Kaiwi Street
Kailua-Kona, HI 96740