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COVID-19 Updates

We're Here to Help You

We understand that customers may be experiencing financial hardship due to COVID-19. Learn how we can help you with your bill and what we are doing to support our local communities.


Payment plans available to keep you connected

Hawaiian Electric Bill

Hawaiian Electric will automatically enroll customers with past due accounts in a 12-month payment arrangement plan to avoid disconnection in the future.

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Payment Arangement Options

Payment Arrangements

View a list of interest-free payment arrangement options available for a limited time and in multiple languages. There are other payment assistance options available as well.

Request Payment Arrangement

Customer Service Options

Customer Service Options

As we increase our efforts for social distancing, we urge customers to enroll for online services at our Online Customer Service Center or through our mobile app.

Customer Service Options

Frequently Asked Questions

Frequently Asked Questions

View some questions you may have related to our response to the COVID-19 situation, and the company's answers.

Frequently Asked Questions

Customer Service Options

Resources for Business Customers

We want our business customers to know that we're here to support them during the economic recovery from the coronavirus pandemic.

Business Resources


Additional Resources

Below is a list of resources available for payment assistance by other third-party organizations. Financial assistance programs listed are administered by nonprofit organizations and/or government agencies. Customer information provided during the application process will remain confidential. Availability of funding is limited. Please visit third-party website for current information.

  • DHHL Rent Relief Program - Provides financial assistance to native Hawaiian renters on the DHHL Waiting List who are experiencing hardship caused by the COVID-19 pandemic.
  • Hawaii County Emergency Rental Assistance Program - The program provides rent and utility grants to an estimated 3,400 qualifying Hawaii Island households for up to 12 months.
  • Emergency Financial Assistance Program - Ka Wailele will provide grants up to $1,500 for past due rent, mortgage, utilities and rent deposits to an estimated 520 households that can prove Native Hawaiian ancestry, Hawaii residency, financial hardship, and need for housing and/or utility assistance.

June 23, 10:00 a.m.

Mother and Child checking payment plan

Hawaiian Electric to auto-enroll past due accounts in 12-month payment plan to avoid disconnection

Hawaiian Electric customer accounts that would normally face disconnection will instead be enrolled in a 12-month payment plan to keep the lights on. Affected customers will see higher “current charges” when the first of 12 installments appears in bills starting in July.

May 31 marked the end of the moratorium on disconnections set by the Public Utilities Commission. Collection activity resumes in July for past due Hawaiian Electric customers who are not already enrolled in a payment plan.

The automatic enrollment affects about 3% of Hawaiian Electric’s residential and smaller commercial customers whose accounts meet the threshold for disconnection – and who either have not contacted the company about their past due balance or are not currently enrolled in a payment plan.

Read full news release


May 24, 10:00 a.m.

Moratorium end on May 31 will not trigger immediate disconnections for past due customers

Hawaiian Electric will not disconnect customers with past due accounts immediately after May 31, 2021, the end of the moratorium on disconnections set by the Public Utilities Commission. But customers are urged to act now to set up a payment plan to avoid disconnection in the future.

Customers may go to hawaiianelectric.com/paymentarrangement to see payment plan options, including an 18-month plan for residential customers, and submit a request. (Late fees and interest are waived while on a plan.) The payment arrangement request form and an informational flyer are available in eight languages on Hawaiian Electric’s website.

Read full news release


May 11, 10:00 a.m.

Maui County renters behind on utility bills urged to seek financial help through new county program

Millions of dollars in federal assistance to households behind on rent and electric bills are now available through the County of Maui.

Disconnections for nonpayment and collections activities have been suspended for more than a year as part of Hawaiian Electric’s effort to help households affected by the COVID-19 pandemic. The moratorium, set by the Public Utilities Commission, is scheduled to end on May 31.

The County of Maui is leveraging federal funds for the rent and utility assistance. The program is being administered in partnership with Catholic Charities of Hawaii.

Read full news release


April 8, 2:00 p.m.

Hawaii Island renters behind on utility bills urged to seek financial help through new County program starting Monday

Millions of dollars in federal assistance to households behind on rent and electric bills will be available through the Hawaii County Emergency Rental Assistance Program starting Monday, April 12.

Disconnections for nonpayment and collections activities have been suspended for more than a year as part of Hawaiian Electric's effort to help households affected by the COVID-19 pandemic. The moratorium is set to end on May 31.

The County of Hawaii is leveraging millions in federal funds for rent and utility assistance. The program will provide rent and utility grants to an estimated 3,400 qualifying households for up to 12 months. It is administered by Hawaii Community Lending through six nonprofit partners.

Read full news release


April 5, 1:00 p.m.

Woman Checking Bill

Oahu renters behind on utility bills urged to seek financial help through new City program starting today

Millions of dollars in federal assistance to households behind on rent and electric bills are now available through the City and County of Honolulu.

Disconnections for nonpayment and collections activities have been suspended for more than a year as part of Hawaiian Electric’s effort to help households affected by the COVID-19 pandemic. The moratorium is set to end on May 31.

Read full news release


February 10, 12:00 p.m.

Due to high demand, Utility Bill Assistance Program closed to new applicants after 2 days

The Hawaii Utility Bill Assistance Program established by Hawaiian Electric and Aloha United Way is closed to new applications due to high demand that led to nearly $2 million being committed to 2,700 households in two days.

The statewide fund is still accepting contributions from companies, organizations and individuals and may be applied to a limited number of applicants who were placed on a waiting list.

The Hawaii Utility Bill Assistance Program was established by Hawaiian Electric to help households financially affected by the pandemic and that fell behind on their electric, water, sewer and gas bills. The fund helps to serve as a bridge until additional government assistance becomes available.

Read full news release


February 2, 9:00 a.m.

Kapuna with Lei

Hawaiian Electric and Aloha United Way launch Hawaii Utility Bill Assistance Program

Hawaiian Electric is the founding sponsor of Aloha United Way's new statewide program to help qualifying families recover from the economic hardship caused by the COVID-19 pandemic. The Hawaii Utility Bill Assistance Program will begin accepting applications through the Aloha United Way website on Feb. 8, 2021 at 8 a.m.

The Hawaii Utility Bill Assistance Program aims to help Hawaii residents who are financially affected by the pandemic and who have fallen behind on their electric, water, sewer and gas bills. Applicants will be qualified through a process administered by Aloha United Way on a first-come, first-served basis, until program funds are completely disbursed.

Residential customers who meet eligibility requirements can receive one-time assistance of funds up to $750. That amount can be paid to one utility or split among several. Bills for telephone, cell phone, cable and internet service are not eligible for payment. Payments for approved applications will be disbursed directly to each utility company.

Read full news release


January 19, 9:00 a.m.

Rooftop Solar

Quick Connect Rooftop Solar Pre-Approval Program

Quick Connect is a 12-month pilot starting in January 2021 to provide immediate benefit to new rooftop solar customers during the COVID-19 pandemic, help solar contractors and boost the economic recovery of Hawaii.

It allows new solar systems that meet basic requirements to be installed and energized without full prior approval from Hawaiian Electric. This should reduce the time between a customer signing a contract for a new system and beginning to save money by using self-generated electricity.

"We are committed to help our customers save money and help invigorate Hawaii's economy as we get through the pandemic and move aggressively to 100 percent renewable electricity," said Lani Shinsato, customer energy resources co-director at Hawaiian Electric.

Read full news release

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