Rebuilding West Maui
Wildfire Safety
The safety of our customers, employees and the communities we serve is our highest priority. We first began developing our Wildfire Safety Strategy in 2019 and continue to adapt it to address the elevated risks in Hawaii.
Suspension of Disconnections
We have suspended service disconnections for customers on Maui through Dec. 7, 2024 due to the impact of the devastating wildfires. Late fees and interest charges will not be incurred during this time for these customers.
Electrical Service Restorations
All West Maui customers who could have their power restored have been brought back online in the area. For returning customers looking to start the rebuilding process on their parcels, either with temporary or permanent electrical service, please see the following presentation provided by Hawaiian Electric representatives at the Lahaina Homeowners Meeting on Sept. 26, 2024 (timestamp at 46:00) or download the presentation (PDF).
For more on the customer interconnection process, please visit our Upgrade, Modify, or Install Service web page or call Hawaiian Electric's Customer Installations at (808) 871-2390 or email ci@hawaiianelectric.com. Hours: Monday to Friday, 7 a.m. to 3:30 p.m.
Additional Resources
Our response to the windstorm
Hundreds of responders, employees from Maui, Oahu, Hawaii Island, Molokai and Lanai and contractors provided response resources, including staffing, materials and equipment to expedite and respond to the ongoing restoration work on Maui.
Congressional hearing documents
- Responses to additional questions for House Committee on Energy and Commerce Sept. 28, 2023 hearing
- House Committee on Energy and Commerce response to Sept. 28, 2023 hearing
- Hawaiian Electric President and CEO Shelee Kimura’s opening statement on U.S House of Representatives hearing on Sept. 28, 2023 on investigating the role of the electric infrastructure
Maui financial assistance
These financial assistance programs are administered by nonprofit organizations and/or government agencies. Availability of funding may be limited.
Payment plan options
View a list of interest-free payment arrangement options available for a limited time and in multiple languages. Other payment assistance options are available as well.
Hawaiian Electric joins global settlement agreement with others to resolve Maui wildfire litigation
Aug. 2, 2024
Less than a year after the devastating wildfires on Maui, Hawaiian Electric and other parties have reached an agreement in principle to settle all tort claims that arose from the disaster.
Hawaiian Electric and its parent company, Hawaiian Electric Industries (HEI), the State of Hawaii, the County of Maui, Kamehameha Schools, West Maui Land Co., Hawaiian Telcom and Spectrum/Charter Communications have agreed on the terms of a proposed settlement with the lead attorneys for individual and class plaintiffs. Under the proposed terms, which remain subject to final documentation and court approval and do not include any admission of liability, the defendants would collectively pay over $4 billion to resolve all tort claims arising from the Aug. 8, 2023 windstorms and wildfires on Maui. The settlement also would resolve all claims among the defendants. HEI and Hawaiian Electric’s contribution is a total of $1.99 billion (pre-tax) and includes the $75 million previously contributed for the One Ohana Initiative.
Installing Mobile Substations in West Maui
July 25, 2024
By late August 2023, customers in Lahainaluna, Puamana, and Launiupoko to Olowalu area were being served by 2 temporary mobile substations that were installed by our crews as part of the immediate restoration efforts in the area.
In January 2024, undergrounding and installation of a new transformer at the Lahainaluna Substation was completed, enabling for the removal of one of the temporary mobile substations.
Hawaiian Electric completes West Maui transmission line work
May 9, 2024
A critical transmission line that serves as a back-up route of power to approximately 11,000 customers in West Maui is now online after Hawaiian Electric rebuilt the line along former routes in the Lahaina area with new steel and wood poles and electrical equipment.
This rebuilding of interim overhead infrastructure is a major milestone in the ongoing recovery efforts in West Maui. The transmission line helps to maintain reliable service as it provides another route of energy delivery to Lahaina as well as Puukolii, Mahinahina, Napili, Kaanapali, and Kapalua.
Hawaiian Electric helps to power West Maui temporary school
April 2, 2024
The first of our “Aloha for Maui” series highlights the work we’re doing in the community.
In collaboration with federal and state agencies, Hawaiian Electric crews worked to interconnect and power the newly constructed temporary school King Kamehameha III Elementary campus that opened to students on April 1.
Working with the U.S. Army Corps of Engineers along with Goodfellow Brothers, Du-Watts Electric, and Aina Excavation, Hawaiian Electric teams planned, designed, and installed new electrical infrastructure that included three new utility poles, overhead conductors, and a pad-mounted transformer for underground electrical facilities that enabled the temporary school site to be energized with power on Feb. 5.
Regulators approve 5-year grid resilience plan
Feb. 1, 2024
The Public Utilities Commission (PUC) has approved Hawaiian Electric's $190 million Climate Adaptation Transmission and Distribution Resilience Program application, which will help defend against the increasing threat of wildfires and harden its five island electric grids against severe weather-related events fueled by climate change.
The decision is an essential regulatory step enabling Hawaiian Electric to move forward with $95 million in funding granted under the federal Infrastructure Investment and Jobs Act (IIJA) by matching it with $95 million to come from customers. By applying for and receiving the grant, Hawaiian Electric reduced the cost to customers by half.
Hawaiian Electric continues restoration efforts in West Maui
Jan. 25, 2024
Hawaiian Electric is continuing restoration work to rebuild portions of the electric system in Lahaina to ensure safe and reliable power to all West Maui customers. Ongoing restoration efforts include the rebuilding of transmission and distribution lines along former routes in the Lahaina area with the installation of new interim steel poles and electrical equipment.
The company looks forward to working with the Lahaina community as well as federal, state and county officials on community-driven long-term plans for Lahaina that would include the potential to underground electric lines in the future.
Hawaiian Electric supports One Ohana Initiative with statewide partners to aid healing, path forward for Hawaii
Nov. 8, 2023
Hawaiian Electric President and CEO Shelee Kimura issued this statement today:
After three months, the devastation and pain on Maui and across Hawaii are still fresh in our minds and hearts. We hope to honor those who have been lost and seriously injured by providing support and a path forward. We believe the One Ohana Initiative is a powerful example of how, in times of hardship and heartbreak, Hawaii stands together for our people and our communities.
In the overwhelming days immediately after the fires, Governor Green emphasized that his priority was to provide quick help to those who were hurt. As part of the coalition supporting this initiative, we value the Governor’s leadership to focus our initial efforts on the people and the families who have suffered the greatest losses.
Hawaiian Electric advances Wildfire Safety Strategy, expands grid resilience work
Nov. 3, 2023
Hawaiian Electric today announced actions it is taking as part of its Wildfire Safety Strategy, particularly in drought-stricken areas at elevated risk for wildfires.
“With the events of Aug. 8 fresh in our minds, safety remains our top priority, and as drought conditions continue, Hawaii is seeing heightened risks for wildfires across the state, as we have seen this week with a fire near Mililani. We are building upon our current strategy and implementing new and expanded practices to further reduce the risk of wildfires,” said Jim Alberts, senior vice president and chief operations officer of Hawaiian Electric.
Important Documents
#MauiStrong
Support our neighbors affected by the devastating Maui fires. In these difficult times, our collective generosity and aloha spirit can make an incredible difference.
