Rebuilding West Maui

Urgent restoration work and rebuilding portions of the damaged electric system in West Maui continues. Anticipated to be completed in 2024, Hawaiian Electric's interim transmission line work does not preclude the possibility of underground utilities in the future as long-term community-driven plans are developed.

Wildfire safety strategy

Wildfire Safety Strategy

The safety of our customers, employees and the communities we serve is our highest priority. We first began developing our Wildfire Safety Strategy in 2019 and continue to adapt it to address the elevated risks in Hawaii.

Wildfire safety strategy

Suspension of disconnections

Suspension of Disconnections

We have suspended service disconnections for customers on Maui through March 5, 2024 due to the impact of the devastating wildfires. Late fees and interest charges will not be incurred during this time for these customers.

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Additional Resources

Our response to the windstorm

Hundreds of responders, employees from Maui, Oahu, Hawaii Island, Molokai and Lanai and contractors provided response resources, including staffing, materials and equipment to expedite and respond to the ongoing restoration work on Maui.

Read more about our emergency response efforts.

Maui financial assistance

These financial assistance programs are administered by nonprofit organizations and/or government agencies. Availability of funding may be limited.

View Maui financial resources.

Payment plan options

View a list of interest-free payment arrangement options available for a limited time and in multiple languages. Other payment assistance options are available as well.

Request a payment arrangement.

Regulators approve 5-year grid resilience plan

Feb. 1, 2024

5-year grid resilience plan

The Public Utilities Commission (PUC) has approved Hawaiian Electric's $190 million Climate Adaptation Transmission and Distribution Resilience Program application, which will help defend against the increasing threat of wildfires and harden its five island electric grids against severe weather-related events fueled by climate change.

The decision is an essential regulatory step enabling Hawaiian Electric to move forward with $95 million in funding granted under the federal Infrastructure Investment and Jobs Act (IIJA) by matching it with $95 million to come from customers. By applying for and receiving the grant, Hawaiian Electric reduced the cost to customers by half.

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Hawaiian Electric continues restoration efforts in West Maui

Jan. 25, 2024

Hawaiian Electric is continuing restoration work to rebuild portions of the electric system in Lahaina to ensure safe and reliable power to all West Maui customers. Ongoing restoration efforts include the rebuilding of transmission and distribution lines along former routes in the Lahaina area with the installation of new interim steel poles and electrical equipment.

The company looks forward to working with the Lahaina community as well as federal, state and county officials on community-driven long-term plans for Lahaina that would include the potential to underground electric lines in the future.

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Moratorium on service disconnections for nonpayment for Maui customers extended through March 5, 2024

Jan. 5, 2024

Our Hearts are with Maui

Suspension of service disconnections for all Hawaiian Electric customers on Maui has been extended through at least March 5, 2024, in accordance with the extension of Gov. Josh Green’s emergency proclamation. Maui customers who are financially challenged by the devastating wildfires will not have to worry about potential disconnection of their electric service.

This extends the disconnection moratorium which was previously set to end Jan. 5. Any Maui customers who receive threats of immediate disconnection unless payment is made during this time should consider the threat a scam. Depending on future circumstances, this special assistance period may be extended.

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Hawaiian Electric supports One Ohana Initiative with statewide partners to aid healing, path forward for Hawaii

Nov. 8, 2023

Hawaiian Electric President and CEO Shelee Kimura issued this statement today:

After three months, the devastation and pain on Maui and across Hawaii are still fresh in our minds and hearts. We hope to honor those who have been lost and seriously injured by providing support and a path forward. We believe the One Ohana Initiative is a powerful example of how, in times of hardship and heartbreak, Hawaii stands together for our people and our communities.

In the overwhelming days immediately after the fires, Governor Green emphasized that his priority was to provide quick help to those who were hurt. As part of the coalition supporting this initiative, we value the Governor’s leadership to focus our initial efforts on the people and the families who have suffered the greatest losses.

Read company statement

Hawaiian Electric advances Wildfire Safety Strategy, expands grid resilience work

Nov. 3, 2023

Wildfire Strategy

Hawaiian Electric today announced actions it is taking as part of its Wildfire Safety Strategy, particularly in drought-stricken areas at elevated risk for wildfires.

“With the events of Aug. 8 fresh in our minds, safety remains our top priority, and as drought conditions continue, Hawaii is seeing heightened risks for wildfires across the state, as we have seen this week with a fire near Mililani. We are building upon our current strategy and implementing new and expanded practices to further reduce the risk of wildfires,” said Jim Alberts, senior vice president and chief operations officer of Hawaiian Electric.

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Our response to the windstorm