We're Here to Help You
Support for our Maui community
We have suspended bills for approximately 18,000 customers located in the affected areas on Maui to ensure that those who have experienced a loss can focus on their well-being and taking care of themselves and their families. The HEI Charitable Foundation and American Savings Bank have each donated $100,000 to assist recovery efforts.
In the weeks and months ahead, we will look for new opportunities to be there for our customers as their needs change.
Easy ways to pay your bill
Automatic bill payment
With Automatic Bill Payment, your bank, savings and loan, or credit union will pay your electric bill automatically each month by deducting it from any account you choose. This service is free!
One-time payment service
We offer a free one-time payment service from your bank account through our Online Customer Service Center. By using one-time payment, you can pay your bill online and eliminate paper bills by receiving it electronically. This service is free!
To make a one-time payment, please log in to our Online Customer Service Center.
Credit card, debit card, electronic check, PayPal and Google Pay
Hawaiian Electric partners with Paymentus, to provide an easy way to pay your electric bill using your checking, savings, or money market account, your MasterCard, Visa, Discover, AMEX, or your ATM or Debit Card (with a STAR, PULSE, or NYCE logo), Paypal, Venmo, Apple Pay, Google Pay, or Amazon Pay. No sign-up is necessary.
How to pay with a credit card:
- Pay your electric bill online by providing your 12-digit Hawaiian Electric account number and your billing address zip code.
- You may pay with a credit card over the phone by calling 1-888-826-5006. Paypal, Venmo, Apple Pay, Google Pay, and Amazon Pay payments must be done online.
- Fee-free credit card transactions using the PayPal mobile app
You may pay your electric bill in person at the following locations:
Western Union (All Islands)
Pay your Hawaiian Electric bill through Western Union by visiting a retailer like Foodland, Safeway, Walmart, and more! Just bring your account number and form of payment to the customer service agent and ask to pay your bill through Western Union.
Pay your next bill in person by finding a participating Western Union agent location.
- First Hawaiian Bank (Maui County and Hawaii Island only). Convenience fee applies.
- Molokai Community FCU (Members only). This service is free.
Save money on your electric bill
We’re all used to the convenience and benefit of paying our bills with a credit card and at least getting some travel miles or cash back bonuses. Hawaiian Electric customers have long been asking for an option to pay their electric bill with a credit card without incurring a “convenience” fee. We're excited to share a new fee-free option.
Our new payment processor, Paymentus, currently has an agreement with PayPal: If you pay your bill using the PayPal mobile app, the normal Paymentus convenience fee ($1.99 per transaction for residential accounts) will be waived. The only catch is the payment must be made using the PayPal mobile app, not the webpage.
Saving energy can be really challenging. Simple actions like turning off lights and refraining from opening the refrigerator door are easy enough, but other sacrifices — like opting to use fans instead of air conditioning on a hot afternoon — doesn’t always feel like it’s worth the trade-off, at least not in the immediate moment. Incentives like our Time-of-Use (TOU) program offer great savings, but shifting my energy use to daylight hours isn’t always feasible on days when I’m working in the office instead of my home.
Advanced power strips are an easy way to prevent phantom energy loss for those of us who habitually leave our devices plugged in. They save energy with minimal effort or mindfulness, and who can’t appreciate that simple method? So, swap out your regular power strip or surge protector for an advanced power strip, plug in your appliances and start saving energy automatically.
If you’re looking to better manage your energy usage, you can calculate the costs to operate your home appliances here. If you notice a spike in your electricity bill, it could indicate that one of your appliances may require maintenance or needs to be replaced altogether.
Small changes can really add up. Learn more about what you can do to save energy, money and the environment at hawaiianelectric.com/powertochange. And for more energy-saving tips and rebate offers, visit www.hawaiienergy.com.
Support our neighbors affected by the devastating Maui fires. In these difficult times, our collective generosity and aloha spirit can make an incredible difference.
Manage My Account
- View and pay your bill
- Start/stop/move service
- Update your account
Report Suspicious Activity
If you experience fraudulent activity, please report it to us. Report fraud
These financial assistance programs are administered by nonprofit organizations and/or government agencies. Availability of funding may be limited.