Customer Service

Frequently Asked Questions

  • Details about the job duties and requirements are included in the job posting.
  • To learn more about the position posted or for the status of an application, contact the HR Service Center at HRServiceCenter@hawaiianelectric.com or at one of the following:
  • A resume is not required to complete the online application.
  • Submitting an application does not guarantee an interview.
  • Positions are posted for a minimum of five (5) calendar days. The length of the posting is determined by the hiring supervisor.
  • If an applicant has not heard from the company within six (6) weeks of submitting their application, the applicant is not a finalist for the position.
  • Applicants are able to reset their password for the Careers Site using the "Forgot your password" function.

First time users:

  • Go to the Careers Site and click "Sign In"
  • Click on the "Create an account" link
  • Enter applicable information to create an account
  • Read and accept the data privacy statement, then click "Create Account"
  • While logged in to the Careers Site, click "Job Search" and view available jobs
  • Click "Apply" to apply for the position you're interested in
  • Update information in your profile as needed
  • Click "Next" and continue following the prompts

If you have applied with us before:

Experiencing Technical Difficulties:

Applicants who are experiencing technical difficulties should contact the HR Service Center at HRServiceCenter@hawaiianelectric.com and provide the following:

  • Screen shot of error message
  • What specifically did prior to receiving the error message (i.e., clicked "Next")
  • What trying to do
  • Contact information (i.e., phone number or email)

Applicants can search for jobs on the Careers Site by clicking the "Search Jobs" button to view the full listing of available positions. Use the "Island" and "Job Category" filters to narrow the search results.

  • Your User ID is your e-mail address, which was used when you first created an account.
  • If you forgot your password, select the "Forgot your password" link on the sign-in page.
  • Type in your e-mail address
  • Click "Submit"; a password reset e-mail will be sent to you
  • Once you receive your password reset e-mail, click the "Click here" link in the e-mail
  • In the webpage that opens up, enter a new password
  • Click "Submit" to complete the password reset
  • After logging in to the Careers Site, click on "My Profile"
  • Click on the "Click here to attach your Resume" link
  • Click "Choose File" and locate the file path for your resume
  • Click "Upload"
  • All entry-level Bargaining unit positions require pre-employment testing
  • The required tests are listed under the "Fundamental Requirements" section of the job post
  • Pre-employments tests are usually conducted in-person at the Honolulu Club on Ward Avenue on Oahu.
  • If an applicant requires an accommodation for pre-employment testing, he/she should contact the HR Service Center at HRServiceCenter@hawaiianelectric.com or at one of the following:

Job applicants that have taken a test can view their test results on the Careers Site:

  • Login to the Careers Site
  • Click on "My Profile"
  • Scroll down to the "Test History Data" section

Additional notes about pre-employment testing:

  • Passing scores on Edison Electric Institute (EEI) aptitude tests (e.g., SASS, CAST, POSS, TECH, MASS) are valid for five (5) years from the date the applicant took the test
  • Passing scores for non-EEI tests (e.g., BAPT, SRA, PSI) are valid for one (1) year from the date the applicant took the test
  • When an applicant is hired into a position, the aptitude tests required for the position they were hired into is good for the length of the employee's career
  • There is a six (6) month waiting period before an applicant can retake a test. However, an applicant must first apply for a position online then the applicant may be invited to take the required tests.
  • Skills tests, such as typing, ten-key, and the SRA, do not have a six (6) month waiting period to retest. The skills tests may be immediately retaken as long as there is another vacancy, the person applies for it, and is chosen for testing.