Customer Service

CALL CENTERS

LOCATION PHONE NUMBER AVAILABILITY
Oahu (808) 548-7311 7:30am - 6:00pm Monday - Friday
7:30am - 4:00pm Saturday
Maui (808) 871-9777 7:30am - 6:00pm Monday - Friday
7:30am - 4:00pm Saturday
Molokai and Lanai Toll-Free
1-877-871-8461		 7:30am - 6:00pm Monday - Friday
7:30am - 4:00pm Saturday
Hilo (808) 969-6999 7:30am - 6:00pm Monday - Friday
7:30am - 4:00pm Saturday
Kona (808) 329-3584 7:30am - 6:00pm Monday - Friday
7:30am - 4:00pm Saturday
Waimea (808) 885-4605 7:30am - 6:00pm Monday - Friday
7:30am - 4:00pm Saturday
Click here for holiday hours

WESTERN UNION PAYMENT CENTERS

LOCATION LINK
You may pay your electric bill in person at the following Western Union payment centers located in Foodland, Times, Safeway, Walmart, and more. Western Union agent locator

PAYMENT DROP BOXES

LOCATION ADDRESS
Honolulu 1001 Bishop Street
(Alakea Street side)
Honolulu, HI 96813
Kahului 210 W Kamehameha Avenue
Kahului, Maui 96732
Hilo 1200 Kilauea Avenue
Hilo, HI 96720
Kona 74-5519 Kaiwi Street
Kailua-Kona, HI 96740

BILL PAYMENT MAILING ADDRESSES

ISLAND REGION ADDRESS
Oahu Hawaiian Electric
P.O. Box 30260
Honolulu, HI 96820-0260
Maui County Hawaiian Electric
P.O. Box 310040
Honolulu, HI 96820-1040
Hawaii Island Hawaiian Electric 
P.O. Box 29570
Honolulu, HI 96820-1970