In response to COVID-19, payment centers are temporarily closed and disconnections suspended. - Oahu Directory
- Maui County Directory
- Hawaii Island Directory
- Customer & Payment Centers
- Contact Us Form
- Online Customer Service Center
- Frequently Asked Questions
Customer Service on Hilo: 808-969-6999
on Kona: 808-329-3584, on Waimea: 808-885-4605
Please visit our office hours and locations for more information.
| Credit Card Payments Residential/Commercial |
1-888-813-2207* | |
| Electrical Service Upgrades | Hilo: 808-969-0311 Kona: 808-327-0500 |
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| Energy Saving Tips | Energy Saving Toolkit | |
| New Home Construction | Hilo: 808-969-0311 Kona: 808-327-0510 |
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| Property Damage/Claims | 808-969-0279 |
*3rd party processing fee applies
Power Outages 808-969-6666
Employment
| Human Resources Service Center | 808-969-0287 | Visit Our Careers Page |
| Jobs Hotline | 808-969-0275 |
Other Inquiries
| Electric Vehicles | 808-969-0358 | GoEV@hawaiianelectric.com |
| Energy Efficiency Rebates (Hawaii Energy) |
1-877-231-8222 | www.hawaiienergy.com |
| Distributed Energy Resources | 808-969-0358 | connecthawaiiisland@hawaiianelectric.com |
| Solar Water Heating (Hawaii Energy) |
1-877-231-8222 | www.hawaiienergy.com |
| Tree Trimming | 808-969-6666 | |
| Pipeline and digging call center | 1-866-423-7287 or 811 |
