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In response to COVID-19, disconnections are suspended through May 31, 2021 and payment arrangement options are available. Read our latest COVID-19 updates.

Customer Service on Hilo: 808-969-6999
on Kona: 808-329-3584, on Waimea: 808-885-4605

Please visit our office hours and locations for more information.

Customer Service Inquiry Phone Number
Credit Card Payments
Electrical Service Upgrades Hilo: 808-969-0311
Kona: 808-327-0500
Energy Saving Tips
New Home Construction Hilo: 808-969-0311
Kona: 808-327-0510
Property Damage/Claims 808-969-0279

*3rd party processing fee applies

Power Outages 808-969-6666


Employment Inquiry Phone Number
Human Resources Service Center 808-969-0287
Jobs Hotline 808-969-0275