Customer Service

Frequently Asked Questions

  • IIQ stands for "Integrated Interconnection Queue". This initial phase, Phase 1, is designed to provide some basic information to an applicant and/or contractor/developer for where they fall in the IIQ by company name and on a particular circuit. We will deliver Phase 1 by 1/30/15 as outlined in our company's response to the PUC dated 8/26/14 to Decision & Order #32053, Docket # 2011-0206.
  • There is a Phase 2 for the IIQ, which will occur over the next few years (2015 and beyond). Deployment will provide more information (data fields), enhanced functionality (online application process, etc.), improved business processes, includes external feedback from major stakeholders and improves on the overall customer experience.

Procurement Code Definition
NEMNet Energy Metering
SIAStandard Interconnection Agreement
FITFeed-In Tariff
PPAPower Purchase Agreement (Distribution level only)
Schedule QSchedule Q
OtherOther programs to be defined over time by Hawaiian Electric

Review Status Code* 

Review Status Definition 

When Used

RC

Review Completeness

Review Completeness is the first phase of the review process after Hawaiian Electric receives an application. If an application passes, it moves on to the Initial Technical Review (ITR). If an application is deemed incomplete, the customer/contractor will be notified of the discrepancies requiring correction (CAR).

ITR

Initial Technical Review

Initial technical review, the second review phase, determines if the project meets Hawaiian Electric's technical requirements for grid interconnection. During the initial technical review, our engineers may determine that additional information is required (CAR). The outcome of the initial technical review will determine whether the project is:
1) Approved (PI) or;
2) That the project requires supplemental review (SR) or;
3) Approved subject to implementation of interconnection requirements (SRC).

SR

Supplemental Review

During supplemental review, Hawaiian Electric reviews the project in greater detail, examining how the project affects the utilities' grids. During the supplemental review, our engineers may determine that additional information is required (CAR). The outcome of the supplemental review will determine whether the project is: 1) Approved (PI) or; 2) Approved with mitigating measures (PI) or; 3) That the project needs an Interconnection Requirements Study (IRS) or; 4) That the project must await the implementation of interconnection requirements (SRC) or; 5) That the project needs a Representative Study (RS).

SRC

Supplemental Review Complete

A project falls under SRC when it must wait for Hawaiian Electric to: 1) Complete system upgrades or; 2) Receive the applicant's upgrade payments (if applicable) or; 3) Conclude further data collection and/or the development and testing of mitigation solutions (RS).

IRS

Interconnection Requirements Study

The Interconnection Requirements Study is a detailed technical study paid for by the customer. The IRS examines the project's effect on Hawaiian Electric's grids. Mitigation measures determined by the IRS may be required for the project to interconnect.

RS

Representative Study

As part of our planning efforts, Hawaiian Electric will conduct Representative Studies to understand the circuit and system level impacts of distributed generation (DG), and to determine how best to mitigate these impacts in order to allow additional DG.

*Note: These codes have been used as part of the IRS (Interconnection Requirements Study) reporting process.

Review Status Code**Review Status DefinitionWhen Used
CAR Customer Action RequiredIf Hawaiian Electric requests additional information (such as, but not limited to: signatures, revisions, insurance, etc.) anytime during the RC, ITR or SR review process, the responsibility falls on the customer/contractor to respond. Further processing of the agreement may be delayed until a complete and correct response is received.
PI Pending InstallationA PI status signifies that Hawaiian Electric provides conditional interconnection approval for the subject project, and it may be installed. The project remains under PI until the customer provides all outstanding documentation (such as, but not limited to: closed building permit(s), signature pages, stamped and signed drawings, voltage / frequency settings, etc.) and, if applicable, notifies Hawaiian Electric that the project is ready for inspection.
PVPending VerificationA PV status signifies that the customer has submitted all outstanding documentation and, if applicable, has notified Hawaiian Electric that the project is ready for inspection.
PE Pending ExecutionA PE status signifies that both PI and PV have been completed, and all final documentation has been received by Hawaiian Electric. At this point, Hawaiian Electric begins compiling the submitted documentation for final execution and, if applicable, schedule the meter change.

**Note: These codes are new codes created to provide more transparency into the applicants' status on the queue.

Queue position data field stands for YYYYMMDDHHMMSS (Year, Month, Day, Hour - based on a 24-hour period, Minute and Second).

This is a number that is assigned by the company. You and/or your developer/contractor are provided with this number when the application is submitted. This information is sent to the applicant based on the contact information provided with your application.

  • This is a number that is assigned by the company. Each developer and/or contractor has been provided their unique Developer ID. This information is provided along with your Agreement ID after your application is received and deemed complete.

  • If you do not have this number, you may enter your Agreement ID into the "Filter" box on the IIQ or circuit queue web pages, click the "search" button to locate your Developer ID.

  • The initial web page is referred to as the "Splash" web page. It will house some basic information by company.
  • The web page that appears after you select "Access Now" displays the IIQ for each company with 2 different reports ("Overall IIQ" and "Circuit Queue").
  • The "Overall IIQ" report shows where all applicants fall in line on the IIQ by company. After locating your Agreement ID/Developer ID, refer to the column in the middle (Circuit) and click on the hyper-link which will open another report.
  • The report that appears after you click on the circuit is the "Circuit Queue" report. This shows where you fall in line on a particular circuit.   

Each calendar month the IIQ will be updated.

  • Beginning on January 30, 2015, we will begin reporting an IIQ by company for each calendar month.
  • Initially, the data will be updated by the end of the month for the month prior's activity. For example, on January 30, 2015, the IIQ will be updated to reflect information received through December 31, 2014.
  • Over time, our goal is to provide this information at least 2 times per month.