Get Up and Running

Submit an application for electric service with the Electrical Service Request Form

Manuals & Specifications

Ensure standards and safety requirements are met and your project is a success. View manuals

Experiencing Electrical Problems?

Call our Trouble Line toll free at one of the following and request a voltage check.

Upgrade, Modify, or Install Service

  • New electrical service
  • Temporary electrical service
  • Upgrade of existing electrical service
  • Removal or relocation of existing electrical service
  • Other project types:
    • Blanketing electric lines, request stand by-man, pole bracing
    • De-energize Hawaiian Electric service
    • Disconnect/reconnect Hawaiian Electric facilities
    • Relocate/remove/reconstruct Hawaiian Electric facilities
    • Pre-service requests which include, but are not limited to: general inquiry, power feasibility/availability, master plan requirements or pre-conceptual design analysis

Before applying for service with our Customer Interconnection Tool, please review our current manuals and engineering specifications. By completing the application properly and including the necessary information, you will help to reduce the processing time and a planner can quickly be assigned to your project.

We strongly encourage builders, developers, contractors and homeowners to start the service request process as early as possible. Global supply chain issues are impacting our ability to purchase materials and equipment, including some types of transformers and cables, which are resulting in longer lead times.


Apply for Service

Customers can use our Electrical Service Request Form* to have electric service turned on for projects.

The Customer Interconnection Tool will not be available from 3 a.m. HST on Saturday, May 18, 2024 to 7 a.m. HST on Monday, May 20, 2024 due to a system upgrade. Mahalo for your understanding.

Electrical Service Request Form*

Access resources to help you:

*All information provided by Customer will be relied upon by Hawaiian Electric to provide the services being requested. Hawaiian Electric does not assume any obligation or responsibility to Customer to ensure accuracy or correctness of such information. To the extent permissible by law, Customer agrees to bear all risk and costs incurred by Hawaiian Electric should the information provided by Customer is deemed to be incorrect or inaccurate.


Quarterly Newsletter

Stay informed with the latest updates from our quarterly email newsletter, E Hoomaikai. Email us at ci@hawaiianelectric.com to sign up.


Contact Us for Assistance

Hours: Monday - Friday, 7:00 a.m. - 3:30 p.m.

Email: ci@hawaiianelectric.com

Phone:

Address:

  • Oahu - P.O. Box 2750, Honolulu, HI 96840-0001
  • Maui County - P.O. Box 398, Kahului, HI 96733-6898
  • Hawaii Island - P.O. Box 1027, Hilo, HI 96721-1027