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In response to COVID-19, disconnections are suspended through May 31, 2021 and payment arrangement options are available. Read our latest COVID-19 updates.

Collaboration Initiatives

We are currently working on various energy-related initiatives with startups funded by Elemental Excelerator

Demand Response

How to Reset Your Password, Opt Out of Events, and Add Contact Notifications through DRMS


Save Money While You Help Hawaii Get Off Imported Oil

Hawaiian Electric's Demand Response (DR) program rewards Oahu or Maui County residential and business customers for temporarily reducing their electricity during peak energy periods.

The program helps Hawaii reduce imported oil consumption, stabilizes electricity demand for everyone, and rewards you.

Energy Scout
Large Business or Residential Customer
Video Instructions

For help with login problems, opting out of events, or updating your login/password please watch the video instructions.


New Aggregator Solutions

Hawaiian Electric is shifting to a new model for its Demand Response Program to use Aggregators for the delivery of grid services on Oahu and Maui County.

Hawaiian Electric has contracted with Open Access Technology, Inc.(OATI) and Swell Energy Inc.(Swell) as Customer Energy Resource Aggregators.

Oati Logo
Swell Logo

OATI Key Alliance members that will be enrolling local customers are Shifted Energy and Sunrun.

Shifted Energy Logo
Sunrun Logo

The Swell Key Alliance member that will be enrolling local customers is Revolusun.

Revolsun

Aggregator Integration Information

For Companies interested in becoming an Aggregator, see Aggregator handbook for technical information.


Residential Solutions

Oahu Residents can earn monthly incentives while helping Hawaii reduce demand for imported oil and lower electricity cost for everyone.

Residential Solutions

Business Solutions

Oahu and Maui County Businesses can reduce their electrical bills with monthly credits and incentives by automating energy saving strategies during unexpected peak periods.

Business Solutions


Request for Proposals - Rooftop Rental Initial Assessment

RFP OPEN AS OF 1/26/2021 - PROPOSALS ARE DUE 3/10/2021

On January 26, 2021 Hawaiian Electric Company, Inc. (the "Company") issued a request for proposal ("RFP") for its Rooftop Rental Initial Assessment: utility-owned, front of the meter photovoltaic and energy storage systems ("PES System") that will interconnect on the utility-side of the meter and be enabled, monitored, and controlled from a centralized system to deliver Grid Services to the Company. The PES systems must also operate in resiliency mode to provide power to the residential customer during grid outages. Specifically, this RFP seeks proposals for up to twenty PES systems to be installed on residential single family homes by the second quarter of 2021.

Completed proposals must be submitted electronically to response@hawaiianelectric.com by 6 PM HST on March 10, 2021. Questions may also be submitted to the same email address. Please include "RFP No. 031021-01" in the subject line.

To access the RFP document, please click on the link below:

UPDATE 2/17/2021
Based on questions from potential bidders and updated Company policies, several attachments (B1, B2, C3, and C4) were amended. Please see the Response to Questions from Potential Bidders for more details.


Customer Energy Resources (CER) Services and Technology Market Update Survey Results

Closed on November 13, 2020.

CER-Tech Market Survey


Contact Us

Oahu or Maui County customers seeking more information about Hawaiian Electric's Demand Response program, please email us at energyscout@hawaiianelectric.com or call 94-power (808-947-6937).

Frequently Asked Questions

View our Demand Response FAQs