- Start, Stop or Move Service
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Power Quality Engineers
If further investigation is needed, Hawaiian Electric has specialized power quality equipment and a group of trained Power Quality Engineers to gather and analyze data and provide recommendations and possible solutions to you. Please call 543-4756.
To increase communication and transparency, the Customer Installation Division (CID) of Hawaiian Electric created "E Hoomaikai", which means "to improve." Using these periodic emails, the Customer Installation Division hopes to improve communication with you and provide a clearer path to getting your projects completed on schedule. Find updates and information compiled from past quarterly emails (up to four) below.
Email inquiries starting April 13
Effective Monday, April 13, Customer Installation administrative staff at our Ward Office will be working from home and the office is closed to the public until further notice. For any questions, customers should email firstname.lastname@example.org.
Ward office to remain closed until further notice
Hawaiian Electric is continuing to take steps to ensure that we are able to provide safe and reliable service to the public, even as health responses to COVID-19 are elevated on a daily basis. To minimize risk to customers who visit our offices and to our employees, our Ward Office continues to remain closed to the public until further notice.
We will continue to make site visits as normal, but will be strictly adhering to the social distancing guidelines recommended by county, state and federal health officials. We ask that you do the same should you see our employees in the field. Some of the guidelines include:
- Avoid meeting in-person; communicate via email or phone when possible, even when in the same area.
- Unavoidable in-person meetings should be short, keeping a distance of 6 feet between persons.
Our employees have been instructed to NOT accept forms and/or drawings while in the field.
Please see the previous post for the numerous options still available to submit service requests.
Ward office closed for walk-ins starting noon, March 18
We're taking steps to ensure that we will continue to provide safe and reliable service in light of elevated public health responses to COVID-19, which include increased social distancing as recommended by state and federal health officials.
To minimize risk to customers who visit our offices and to our employees, we will temporarily close our Ward Office for walk-ins starting at noon Wednesday, March 18. We will reassess the situation next week to determine if it is in the public interest to reopen access to the public to our Ward Office on Monday, March 30.
Customers still have numerous options to submit service requests and are encouraged to:
- Visit the Builders, Developers & Contractors webpage to learn how you can apply for service online.
- Visit the Excavation Clearances webpage to see how you can process your Trenching Permits and Excavation Clearances.
- Call Customer Installations at (808) 543-7070 with your questions.
- If you need to drop off required engineering drawings for a request, the Ward lobby will still be open for this purpose. Please let your assigned engineer/planner know that a delivery has been made to our lobby for your project.
- View our Electric Service Installation Manual and Engineering Specifications/Standards, which can be found online.
E Hoomaikai #3 (January 2020)
Residential Customer Project Guide
Our new residential customer brochure (PDF) outlines the installation steps and approximate timeline for residential customers looking to install new service or do a service upgrade.
Customer Installation Service Request Form Submission Requirements
More and more often, we receive service requests without required project information. By not having complete and required submission information, it will cause delays and waste resources for everyone. Please take a few minutes to review Hawaiian Electric's electrical service submission requirements (PDF) and remember to include all required information when submitting your service request.
E Hoomaikai #2 (August 2019)
9th Edition Electric Service Installation Manual (ESIM)
The ESIM is a publication of Hawaiian Electric and provides you with standards, guidelines and requirements for electric service and meter installations.
The changes in this edition primarily include clarifications and updates based on questions that we've received or discovered. The effective date of this revision is July 1, 2019.
Expansion of Upfront Deposits
In an effort to adequately manage our available resources, the Customer Installation Division (CID) of Hawaiian Electric will be expanding use of upfront deposits for the intake of requests. Currently, CID requires a deposit only for smaller jobs that do not have either a city building permit or engineering drawings. Going forward, we will be collecting deposits for the following additional services:
|Type of Work||Applicable Deposit|
|Stand-By Man Requests||$500|
|Power Availability Inquiries||$500 (OH) / $1,000 (UG)|
|Larger Jobs with Consultant Drawings||$5,000|
E Hoomaikai #1 (April 2019)
Service Request Updates
Effective April 16, 2019, Hawaiian Electric will no longer create a service request on your behalf based on City and County (C&C) inspection release. The service request should be the first step once your plans are finalized and a building permit is secured (a building permit is not necessary for service requests initiated by hired consultants or if you are willing to pay a deposit to open a request ahead of time).
For any electrical work involving Hawaiian Electric facilities (including meters), the first step should always be the creation of a service request. When work proceeds without a service request, it inevitably causes delays and confusion for the end customer. The service request will:
- Notify us of your plans
- Give us an opportunity to ensure the plans are in compliance with standards
- Give us a chance to provide a safe installation and adequate maintenance/access environment
- Minimize the risk for re-work or delays due to unapproved or non-compliant work
When we receive notice of City & County (C&C) inspection approval, we should have already received the service request weeks/months prior. You must initiate a service request and ensure equipment and installation requirements are agreed upon well before requesting C&C inspection or release.
To create a service request, Commercial Customers (and 320A Residential Customers) should submit a request with our Customer Installation Form. Residential Customers (below 320A) should call 543-7070 and speak with our administration team to get your requests started.
Commercial and Large Customer Project Timelines
Please view our Commercial and Large Customer brochure (PDF) to get an idea of the key milestones of our process, responsibility associated with each milestone, and a typical timeframe to complete these milestones. Service requests should be submitted in advance with these timeframes in mind to give us the best chance of meeting your needs.