PSPS Sign Up
Prepare for a PSPS
There are many ways to prepare for a power outage due to a PSPS. Learn how to get ready
PSPS Hotline
Call 1-844-483-8666 toll free
Wildfire Safety Symposium
We invited wildfire safety experts to participate in a two-day event focused on reducing Hawaii’s wildfire risk. Learn more and view presentations
PSPS: Why sign up?
The Public Safety Power Shutoff (PSPS) program can help prevent wildfires by proactively shutting off power as a last resort when hazardous conditions occur. Receiving PSPS notifications can help you prepare for a possible power shut off and when to activate your emergency plan.
A PSPS event will last as long as the dangerous fire weather conditions persist. Once the fire weather threat has ended and conditions are safe, crews will begin to restore power. Receiving PSPS notifications can help you stay informed on the restoration process and timeline.
Below are scenarios where we strongly recommend signing up for PSPS notifications.
If You Live or Work in a High Wildfire Risk Area
If you live or work in a high wildfire risk area (click here to view high wildfire risk maps), receiving Public Safety Power Shutoff (PSPS) notifications can help you prepare for a possible power shut off. The areas were developed with information on fire history, wind data, vegetation, evacuation routes and the location of Hawaiian Electric infrastructure.
If You Have Special Medical Needs
During a PSPS, ALL customers serviced by an affected power line will have their power shut off. This includes Special Medical Needs customers. Power outages may be serious for people who use electricity and battery dependent assistive technology and medical devices.
If you or someone in your family uses a life-support device, or relies on medication that requires refrigeration, sign up for the Medical Needs Communications Form to receive additional advance notifications of a power outage when possible.
If You're a Homeowner and/or an Electric Account Holder
Homeowners and/or electric account holders that already have an existing online account should log in and update their contact information through the Online Customer Service Center.
Please make sure we have your correct contact preferences so we can reach you in advance of a PSPS or other situations that may result in an outage.
If You're a Renter
If you are not a Hawaiian Electric account holder and have not yet provided us with contact information, please fill out our emergency outage communications form or our medical needs communications form instead.
If you previously provided us with contact information and would like to update it, please visit our emergency outage communications information update page.
