- Start, Stop or Move Service
- How to Pay Your Bill
- Understanding Your Bill
- Energy Assist Programs
- Rates & Regulations
- Customer Newsletter
- Power Quality
Help the environment and sign up for paperless billing with these simple steps. Learn more >
2017 Holiday Schedule
Our bill payment offices are closed on most holidays. View holiday schedule >
How to Pay Your Bill
Pay Bills Using Automatic Bill Payment
With Automatic Bill Payment, your bank, savings and loan, or credit union will pay your electric bill automatically each month by deducting it from any account you choose. This service is free. To sign-up, simply login to your Online Customer Account to enroll or by downloading and completing the Automatic Bill Payment Form.
Pay Bills Using MyCheckFree
To offer convenient, online bill payment, Hawaiian Electric has partnered with MyCheckFree. By using MyCheckFree, you can pay your bill online, eliminate paper bills by receiving your bill electronically, and receive notification emails when a new bill is available. It's free! Please allow 3-5 business days for payment to be posted to your account.
Pay Bills Using Charge, Checking or Savings Debit Card, or Electronic Check
Hawaiian Electric partners with Western Union Speedpay® to provide an easy way to pay your electric bill using your checking, savings, or money market account, your MasterCard, Visa, Discover, AMEX, or your ATM or Debit Card with a STAR, PULSE, or NYCE logo. No sign-up is necessary.
There are two ways you can pay:
- You can pay your electric bill online by clicking on the link below:
Provide your 12-digit Hawaiian Electric account number, your billing address zip code, and your credit, debit, or checking information.
- Or, you may pay your electric bill by calling 1-888-813-2207.
A $1.99 Western Union convenience fee and a minimum $5.00 payment will apply, with a maximum payment amount of $1,000 for residential customers. A $30.00 Western Union convenience fee, $5.00 minimum, and $5,000 maximum payment amount will apply for commercial customers. Please allow 1-2 business days for your account to be credited.
Please note: Hawaiian Electric does not receive any portion of the fee charged for this service. It is the convenience fee Western Union Speedpay® charges to cover processing fees and transaction costs associated with handling credit and debit card information.
You may pay your electric bill at the following locations