- Our Vision
- Our Commitment
- Our Story
- Power Facts
- Key Performance Metrics
Customers urged to plan ahead for overnight outages in Iwilei, Kakaako and Ala Moana areas
Underground work 10 p.m.-6 a.m. Mondays-Thursdays starts July 16
Release Date: 7/10/2018
HONOLULU, July 10, 2018 – Hawaiian Electric reminds customers in the Iwilei, Kakaako and Ala Moana areas to prepare for overnight outages that begin Monday as crews upgrade underground cabling.
The 400 businesses and 2,500 residential customers affected by the scheduled outages have been notified by letter, phone calls, property managers, and, in some cases, personal visits from Hawaiian Electric employees. The outages are from 10 p.m. to 6 a.m. Mondays through Thursdays for three weeks starting July 16.
Motorists are asked to exercise caution while driving in the Iwilei, Kakaako and Ala Moana areas while crews are working in manholes. Lane closures and parking restrictions will be in place in different areas during the three-week project. Traffic impacts will be shared through the company's Twitter account: @HwnElectric.
The work is being done to replace coupling devices, known as splices, which connect high voltage cables to the circuits that supply power to homes and businesses. Other utilities have reported similar problems with these types of connectors.
Left as they are, the splices present a reliability risk to customers and a safety risk to crews that work in manholes. By replacing the splices before they fail, Hawaiian Electric hopes to resolve the problem with the least inconvenience to customers.
The work will begin Monday in the Iwilei area and proceed to Kakaako and Ala Moana areas. To safely make repairs and minimize disruption, the crews will need to shut down equipment in the manholes, resulting in outages on scheduled dates. Customers should note that outages affecting their business or residence might not affect neighboring customers who may be on a different circuit.
Customers who have questions about the upcoming work can call 548-7311 or visit www.hawaiianelectric.com/UndergroundUpgrades.
To prepare for the extended outage, customers can refer to Hawaiian Electric's Handbook for Emergency Preparedness for food safety tips: www.hawaiianelectric.com/prepare
Here are some basic tips for food handling:
- Freeze ice packs and large blocks of ice (in rinsed milk cartons or similar containers) before the power goes out.
- Dry ice can help keep perishable items cold during a power outage, but be sure to read instructions on safely handling dry ice. Remember to remove dry ice from the freezer once the power is restored.
- Consider transferring food to a freezer that is still powered (such as a friend's or family member's freezer, or at another business).