Customer Service

Frequently Asked Questions

  • The initial web page is referred to as the "Splash" web page. It will house some basic information by company.
  • The web page that appears after you select "Access Now" displays the IIQ for each company with 2 different reports ("Overall IIQ" and "Circuit Queue").
  • The "Overall IIQ" report shows where all applicants fall in line on the IIQ by company. After locating your Agreement ID/Developer ID, refer to the column in the middle (Circuit) and click on the hyper-link which will open another report.
  • The report that appears after you click on the circuit is the "Circuit Queue" report. This shows where you fall in line on a particular circuit.   

Each calendar month the IIQ will be updated.

  • Beginning on January 30, 2015, we will begin reporting an IIQ by company for each calendar month.
  • Initially, the data will be updated by the end of the month for the month prior's activity. For example, on January 30, 2015, the IIQ will be updated to reflect information received through December 31, 2014.
  • Over time, our goal is to provide this information at least 2 times per month.

Hover over the top of each data field and a definition box will appear.

  • The circuit queue number is based on where an applicant falls on a particular circuit.
  • Your number on that circuit could be based on 1 of 3 items depending on your project:
    • Date/time interconnection application was received; or
    • Date/time interconnection application was resubmitted; or
    • Date interconnection application was determined complete and valid.

  • Yes. The circuit queue position number will change as applicants move through the review process and as other applicants come on and off the IIQ.
  • For example, if information on the application is incorrect or missing, you will be notified and this will affect your position in the IIQ. Additionally, the circuit queue number will change based on the timing of other applicant's responses to their incorrect or missing information that may have been communicated prior to the establishment of your circuit queue number.

This is a public listing. In order to protect an applicant's privacy, we do not provide addresses.

This is a public listing. In order to protect an applicant's privacy, we do not provide developers' names.

Applications which have been terminated, withdrawn or executed are not listed in the monthly IIQ.