Customer Service
- Manage My Account
- Contact Us Form
- Oahu Directory
- Maui County Directory
- Hawaii Island Directory
- Call Centers & Payment Locations
- 2024 Holiday Schedule
- Frequently Asked Questions
Frequently Asked Questions
The effective rates for Schedules EV-J and EV-P are available here.
Hawaiian Electric’s public DC fast charge station rates are available here.
For details on the specific terms and charges for each rate, please refer to Hawaiian Electric’s rate sheets or tariffs.
You need to contact your utility and request to be returned to regular residential rates. Customers on a special EV rate, such as TOU EV or a separately metered rate, must maintain proof of EV ownership to remain on the rate. Customers on such a rate must notify their utility if they no longer own an EV.
Customers who stop participation in a TOU rate are no longer eligible to enroll in a TOU at a later date.
Rate TOU EV is now closed to new enrollment. If you discontinue TOU EV, even due to a move, you can no longer enroll onto TOU EV.
Hawaiian Electric is committed to supporting Hawaii’s transition to carbon-free transportation through a diverse suite of customer programs and initiatives.
To support Hawaii’s public charging needs, Hawaiian Electric owns and operates 32 DC fast charging stations at 28 locations across our service territory. Starting in 2014, Hawaiian Electric installed these chargers to establish a critical backbone of public charging infrastructure, which has helped to support EV adoption across the state. While this pilot program is currently fully subscribed, Hawaiian Electric has filed an application with the Public Utilities Commission (PUC) to expand the program with an additional 300 publicly-accessible EV charging ports. This expansion application is currently under the PUC’s review. Please stay tuned to Hawaiian Electric’s website for updates.
In addition, Hawaiian Electric offers two make-ready pilot programs: Charge Up eBus, and Charge Up Commercial. By installing supporting infrastructure on behalf of participating customers, these pilot programs reduce the upfront cost of installing EV charging equipment for bus operators, and for commercial and multi-family properties.
Hawaiian Electric also offers several EV-specific commercial rate schedule options, specifically tailored to the large demand requirements of EV charging stations:
Schedules EV-J and EV-P can save qualifying commercial customers up to 58% on their bills compared to standard commercial rates through lower demand charges and a time-of-use structure. EV-J and EV-P are available to qualifying commercial customers through March 17, 2027 as part of a pilot program. Enrollment is limited to 1,000 separately metered customer accounts for EV-J, and 500 separately metered customer accounts for EV-P.
Schedules EBUS-J and EBUS-P enable bus fleet customers to benefit from lower prices that encourage charging during the Mid-Day period (9 AM – 5 PM) when there is abundant solar energy on the grid, and overnight during the Off-Peak period (10 PM – 9 AM) when electricity demand is low. Demand charges typically paid by commercial customers are also eliminated during the Mid-Day and Off-Peak periods.
Most recently, Hawaiian Electric has partnered with EV software provider ev.energy to offer customers a smart charging mobile app that will enable EV drivers to optimize their charging sessions while helping inform Hawaiian Electric’s development of future charging programs and EV-specific rate options. EV drivers receive a cash incentive or HawaiianMiles in exchange for participating. To sign up, please visit https://smartchargehi.ev.energy/.
Hawaiian Electric is taking part in a nationwide commitment and has set a goal to make every passenger car in its fleet plug-in electric by 2035, across five islands. Approximately 20% of its passenger vehicles are already EVs, leading the state in electric fleets.
Hawaiian Electric continues to research new technologies and services which may benefit EV drivers and stakeholders, as well as all our customers. For more information on Hawaiian Electric’s commitment to cleaner transportation, you may read the Electrification of Transportation Strategic Roadmap. This Roadmap outlines 10 key initiatives in which Hawaiian Electric is supporting electric transportation.
- IIQ stands for "Integrated Interconnection Queue". This initial phase, Phase 1, is designed to provide some basic information to an applicant and/or contractor/developer for where they fall in the IIQ by company name and on a particular circuit. We will deliver Phase 1 by 1/30/15 as outlined in our company's response to the PUC dated 8/26/14 to Decision & Order #32053, Docket # 2011-0206.
- There is a Phase 2 for the IIQ, which will occur over the next few years (2015 and beyond). Deployment will provide more information (data fields), enhanced functionality (online application process, etc.), improved business processes, includes external feedback from major stakeholders and improves on the overall customer experience.
| Procurement Code | Definition |
| NEM | Net Energy Metering |
| SIA | Standard Interconnection Agreement |
| FIT | Feed-In Tariff |
| PPA | Power Purchase Agreement (Distribution level only) |
| Schedule Q | Schedule Q |
| Other | Other programs to be defined over time by Hawaiian Electric |
Review Status Code* | Review Status Definition | When Used |
RC | Review Completeness | Review Completeness is the first phase of the review process after Hawaiian Electric receives an application. If an application passes, it moves on to the Initial Technical Review (ITR). If an application is deemed incomplete, the customer/contractor will be notified of the discrepancies requiring correction (CAR). |
ITR | Initial Technical Review | Initial technical review, the second review phase, determines if the project meets Hawaiian Electric's technical requirements for grid interconnection. During the initial technical review, our engineers may determine that additional information is required (CAR). The outcome of the initial technical review will determine whether the project is: |
SR | Supplemental Review | During supplemental review, Hawaiian Electric reviews the project in greater detail, examining how the project affects the utilities' grids. During the supplemental review, our engineers may determine that additional information is required (CAR). The outcome of the supplemental review will determine whether the project is: 1) Approved (PI) or; 2) Approved with mitigating measures (PI) or; 3) That the project needs an Interconnection Requirements Study (IRS) or; 4) That the project must await the implementation of interconnection requirements (SRC) or; 5) That the project needs a Representative Study (RS). |
SRC | Supplemental Review Complete | A project falls under SRC when it must wait for Hawaiian Electric to: 1) Complete system upgrades or; 2) Receive the applicant's upgrade payments (if applicable) or; 3) Conclude further data collection and/or the development and testing of mitigation solutions (RS). |
IRS | Interconnection Requirements Study | The Interconnection Requirements Study is a detailed technical study paid for by the customer. The IRS examines the project's effect on Hawaiian Electric's grids. Mitigation measures determined by the IRS may be required for the project to interconnect. |
RS | Representative Study | As part of our planning efforts, Hawaiian Electric will conduct Representative Studies to understand the circuit and system level impacts of distributed generation (DG), and to determine how best to mitigate these impacts in order to allow additional DG. |
*Note: These codes have been used as part of the IRS (Interconnection Requirements Study) reporting process.
| Review Status Code** | Review Status Definition | When Used |
| CAR | Customer Action Required | If Hawaiian Electric requests additional information (such as, but not limited to: signatures, revisions, insurance, etc.) anytime during the RC, ITR or SR review process, the responsibility falls on the customer/contractor to respond. Further processing of the agreement may be delayed until a complete and correct response is received. |
| PI | Pending Installation | A PI status signifies that Hawaiian Electric provides conditional interconnection approval for the subject project, and it may be installed. The project remains under PI until the customer provides all outstanding documentation (such as, but not limited to: closed building permit(s), signature pages, stamped and signed drawings, voltage / frequency settings, etc.) and, if applicable, notifies Hawaiian Electric that the project is ready for inspection. |
| PV | Pending Verification | A PV status signifies that the customer has submitted all outstanding documentation and, if applicable, has notified Hawaiian Electric that the project is ready for inspection. |
| PE | Pending Execution | A PE status signifies that both PI and PV have been completed, and all final documentation has been received by Hawaiian Electric. At this point, Hawaiian Electric begins compiling the submitted documentation for final execution and, if applicable, schedule the meter change. |
**Note: These codes are new codes created to provide more transparency into the applicants' status on the queue.
Queue position data field stands for YYYYMMDDHHMMSS (Year, Month, Day, Hour - based on a 24-hour period, Minute and Second).
This is a number that is assigned by the company. You and/or your developer/contractor are provided with this number when the application is submitted. This information is sent to the applicant based on the contact information provided with your application.
This is a number that is assigned by the company. Each developer and/or contractor has been provided their unique Developer ID. This information is provided along with your Agreement ID after your application is received and deemed complete.
If you do not have this number, you may enter your Agreement ID into the "Filter" box on the IIQ or circuit queue web pages, click the "search" button to locate your Developer ID.
