Frequently Asked Questions

The process can take 3 to 4 months to complete. Survey work must be completed, the easement map created, the easement documents prepared, executed (signed and notarized), and finally recorded. Once the easement document is recorded, your project can be scheduled. Please note: After the signed and notarized documents are received, it may take another 2 to 3 weeks for the documents to be recorded (with the State of Hawaii’s Bureau of Conveyances).

In most cases, there is no cost for the preparation and recording of the easement document. The only cost you may incur would be survey costs if you decide to hire your own surveyor to expedite the survey process. That would be a separate, non-Hawaiian Electric cost you would incur.

If your electrician or contractor has already called Hawaiian Electric’s Customer Installation Division to request electrical service to your temporary pole, then please contact your assigned Hawaiian Electric planner or one of our customer clerks (808) 543-7070 to obtain or check status of the schedule.

If not, please have your electrician or contractor call Hawaiian Electric’s Customer Installation Division at (808) 543-7070 to request electrical service to your temporary pole. You may refer to the following link for timelines.

• Residential Customer brochure (PDF)