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Frequently Asked Questions
Hawaiian Electric recommends customers with rooftop solar and/or battery systems check their systems’ main control panel to make sure it is functioning properly once the advanced meter is installed as it may need to be reset. If it’s not working properly, please contact your solar contractor for guidance on how to reset your system.
No, the advanced meter does not have the ability to turn off your water heater without the necessary hardware. While advanced meters will enable Hawaiian Electric to offer customer demand response programs in the future, such programs will require customer or homeowner approval and voluntary participation prior to installation of the required hardware.
Yes, you may request a removal of the advanced meter, which will be replaced by an in-stock, non-communicating digital meter.
No, the advanced meter doesn’t track the activities in a home or the use of appliances or equipment, only the amount of electricity being consumed (and when).
Our AMI or advanced metering infrastructure network utilizes a 902-928 MHz RF frequency range and does not rely on cellular communications, but rather is a secure mesh network.
Each phone carrier – such as AT&T, T-Mobile, Verizon, etc. – uses different frequencies that range from 600 MHz up to 39 GHz for the new high-capacity, ultrafast mmWave (Millimeter Wave) band. The most common frequencies used by the carriers are 600 MHz to 2200 MHz. Wi-Fi also has multiple frequencies, but the most two most common Wi-Fi bands are the unlicensed spectrum in the 2.4 GHz and 5 GHz range. Ham or amateur radio bands also differ widely in frequency depending on the time of day and type (long or short range) of communications, but generally start at 135 kHz (kilohertz) with the allocated spectrum ending at 1240 MHz.
