COVID-19 Updates

COVID-19 Response for Businesses

Hawaiian Electric wants our business customers to know that we're here to support them as the state begins its economic recovery from the coronavirus pandemic.

Hawaiian Electric's operations have returned to normal with a few exceptions. Our walk-in payment centers will remain closed until further notice.

We understand that many business customers are financially strained as a result of COVID-19, and we’re committed to working with them to weather this downturn. Here is some helpful information:

Request Payment Arrangement

Customers who are having difficulty paying their bills due to the coronavirus pandemic are encouraged to view the Company's payment arrangement options and to submit a payment arrangement request (PDF). You can also contact representatives on Oahu, 548-7311; Maui, 871-9777; Molokai and Lanai, 1-877-871-8461; Hilo, 969-6999; Kona, 329-3584; or Waimea, 885-4605.

Service Disconnections Suspended

Service disconnections are suspended through Dec. 31, an extension from May 17. Late fees will be waived through Dec. 31.

Walk-In Customer Payment Centers Closed

Walk-in customer payment centers will remain closed until further notice. The following options are available for customer payments:

  • Mail in payments
  • Utilize our online bill payment service (no charge)
  • Sign-up for Automatic Bill Payment (no charge)
  • Use Speedpay®, an authorized payment service provider that allows you to pay-by-phone or online (convenience fee applies).
  • Visit any participating Western Union Payment agent and pay in person with no fee. Your Electric Bill stub is required. Hours vary by location. Please inquire directly with your neighborhood Western Union Payment agent.

Customer Installation Department Changes

View customer installation department changes for Oahu, Maui County, and Hawaii Island. (PDF)