COVID-19 Response for Businesses
Hawaiian Electric wants our business customers to know that we're here to support them as the state begins its economic recovery from the coronavirus pandemic.
Hawaiian Electric's operations have returned to normal with a few exceptions. Our walk-in payment centers will remain closed until further notice.
We understand that many business customers are financially strained as a result of COVID-19, and we’re committed to working with them to weather this downturn. Here is some helpful information:
REQUEST PAYMENT ARRANGEMENT
Customers who are having difficulty paying their bills due to the coronavirus pandemic are encouraged to visit the company's online customer care center to submit a payment arrangement request. You can also contact representatives on Oahu, 548-7311; Maui, 871-9777; Molokai and Lanai, 1-877-871-8461; Hilo, 969-6999; Kona, 329-3584; or Waimea, 885-4605.
NOTIFY HAWAIIAN ELECTRIC OF SIGNIFICANT CHANGE IN ENERGY USE
An estimate based on the previous month's usage may not align with a business' current usage, which may have changed due to the coronavirus pandemic. If actual usage has significantly declined due to changes in operations, Hawaiian Electric encourages businesses to request a revised bill estimate for your current circumstances at www.hawaiianelectric.com/CommercialBillEstimate or call the company to better reflect an estimate of the businesses' usage. Once meter reading resumes, the bills will be adjusted to ensure businesses are charged only for the electricity used.
SERVICE DISCONNECTIONS SUSPENDED
Service disconnections are suspended through Sept. 1, an extension from May 17. If a company receives a notice from Hawaiian Electric before July 31 that threatens to disconnect service, it's a scam and should be ignored.
WALK-IN CUSTOMER PAYMENT CENTERS CLOSED
Walk-in customer payment centers will remain closed until further notice. The following options are available for customer payments:
- Mail in payments
- Utilize our online bill payment service (no charge)
- Sign-up for Automatic Bill Payment (no charge)
- Use Speedpay®, an authorized payment service provider that allows you to pay-by-phone or online (convenience fee applies).
- Visit any participating Western Union Payment agent and pay in person with no fee. Your Electric Bill stub is required. Hours vary by location. Please inquire directly with your neighborhood Western Union Payment agent.
CUSTOMER INSTALLATION DEPARTMENT CHANGES
The Hawaii Resilience Fund is available starting to help folks with payments, including for their utilities.
Learn more about available relief options and other resources from the U.S. Small Business Administration:
Official U.S. Senate website of Senator Brian Schatz of Hawaii:
Coronavirus Aid, Relief, and Economic Security (CARES) Act:
- Guide to the CARES Act (PDF)
Hawaiian Electric's response to COVID-19: