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My Energy Use Portal for Business
Introducing "My Energy Use for Business" Web portal
Business customers who reside in the smart grid implementation areas can now access "My Energy Use for Business" Web portal. "My Energy Use for Business" is a new online tool that allows you to view your energy use on a daily basis. It comes with your recently installed smart meter to help you better manage your energy use and electric bill.
The "My Energy Use" portal receives data from your smart meter through a secure wireless network and displays your energy use information in four tab views: My Report, Bill Analysis, Energy Use & Cost, and Rate Schedule.
- Log on to your Online Customer Service Account at eservice.hawaiianelectric.com.
To create an account, click on the Register for Online Access button. Make sure you have your 12-digit Account Number located at the top center of your printed bill. Follow the instructions to enroll.
A confirmation screen will appear acknowledging your account has been set up. Go back to the login page and enter your new User ID and Password.
- From the Account Overview page, click on the "My Energy Use" button to access your portal.
My Report displays details about your electricity use to date as well as your estimated bill.
- How much electricity you have used and estimated cost today.
- The date and time your energy use data was last updated.
- How much your next bill is estimated to be based upon your current electricity use.
- How many kilowatt-hours (kWh) you have used during the current billing period, your daily kilowatt-hour use over the past week, and your Maximum demand, measured in kilowatts (kW), during the current billing period.
- Your average cost per kWh based on your estimated bill (including the minimum or customer charge) divided by your current electricity use.
- If applicable to your rate schedule, the projected demand charge is based on the estimated maximum demand (peak demand) that a meter will accumulate by the end of the current time interval. Demand is the maximum rate at which electricity is used. It is important to note that this estimate will not be accurate until 12 months of data have been collected in your portal.
Bill Analysis compares your previous and current estimated bills. It is based upon various factors so you can determine possible reasons why your bill might increase or decrease since the previous billing period.
- Comparison of your current estimated bill to your previous estimated bill. It is important to note that these estimates may differ from your actual electric bill due to differences such as the number of days in your real billing period and/or any demand charges, fees, or riders that may apply.
- The portion of your bill that may have increased or decreased based upon changes in your electricity use.
- The portion of your bill that may have increased or decreased based upon changes in your demand for electricity. Depending on your rate schedule, demand charges may or may not apply.
- The portion of your bill that may have increased or decreased based upon changes in the price per kilowatt-hour.
- The portion of your bill that may have increased or decreased based upon changes in the number of days in the billing period.
- The total difference between your previous and current bill.
Energy Use & Cost
Energy Use & Cost displays details about your daily energy use, in up to 15-minute increments, so you can determine which appliances or activities contribute the most toward your bill.
- Displays your Maximum demand (in kW), electricity Use to date (in kWh) for the current billing period, and your current Load Factor.
- In Cost ($) view, your energy cost is represented by the green and yellow bars. Energy Cost directly relates to your energy use, Demand Cost relates to your peak demand, while Customer Cost is a fixed monthly fee that contributes toward maintaining electrical service to your business.
- In Day view, your energy use is displayed in hourly increments.
- In Power (kW) view, your power use is represented by the blue bars. You can toggle over a bar to view the kW for each specific 15-minute period. Reactive Demand, represented by the pink line, is the highest energy consumption rate used by your facility's motors. This applies to Schedule J customers who use 200 kW or higher.
- In Use (kWh) view, your energy use is displayed by the blue bars.
- In Price ($) view, your power use (kW) is displayed by the blue bars and the price per kilowatt-hour is displayed by the red line.
- In Bill view, your energy use and cost reports are displayed in days.
- In Year view, your energy use and cost reports are displayed in billing periods.
- Clicking on the Green Button will allow you to download your energy use data in a file format. You can share this information with third-party vendors such as PV companies, or when considering making energy efficiency improvements to your business.
Rate Schedule displays details about the electricity rates that are applied to your bill.
- A graphical representation of how rates are applied over various tiers of energy use.
- Breakdown of your estimated bill based upon the electricity price per kWh, customer charge, and any applicable demand charges. For estimation purposes, fixed fees, such as the customer charge, will be amortized over the billing cycle days until it reaches the fixed amount at the end of the billing period.
General Service Non-Demand (Schedule G) Example:
General Service Demand (Schedule J) Example):
Large Power Service (Schedule P) Example:
Depending on which rate schedule you are enrolled in, demand charges may or may not apply.