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For more information about the smart grid and smart meter upgrades, please call our Smart Grid Hotline at (808) 440-4977


Browse our frequently asked questions about Smart Grid and Smart Meters. Smart Grid FAQ >

Smart Meters are Safe

Wireless smart meters, when installed and properly maintained, result in much smaller levels of RF exposure than many existing common household electronic devices, particularly cell phones and microwave ovens. Learn more >

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Smart Grid and Smart Meters

Smart Grid and Smart Meter Benefits

We're modernizing the electric system by developing a more robust, 21st-century smart grid to better serve you.

Key benefits of this technology:

  • More reliable electric service
  • More information on your energy use to help you better manage your electric bill

As the smart grid network expands, we envision other benefits for Hawaii's energy future:

  • Integration of more low-cost renewable energy, which means we can reduce our dependence on expensive imported oil, helping our state meet its clean energy goals.
  • Convenience - new electric service can be activated and existing service disconnected with the help of smart meters' remote capabilities.
  • Fewer interruptions - meter readings can be done remotely so that meter readers will no longer need to enter your property.
  • Fully automated detection of power outages.
  • Integration of new technologies, such as energy storage, which will lead to better use of renewable energy and more efficient operation of the electric system.
  • Support for other energy technologies, such as electric vehicles.

What is a Smart Grid?

A smart grid refers to a modern electric system that incorporates communications and information technologies into the existing electric grid. Smart grid technology can improve service and enable customers to better manage and control their energy use. Smart grid technology creates a stable platform for delivering and managing electricity efficiently and allows greater use of various types of renewable energy in the system.

Smart grid components generally include wireless communication relays, sensors to improve outage detection, automated system controls to improve outage restoration, and smart meters.

What are Smart Meters?

Smart meters are modern electric meters that enable two-way communication between customers' home or business and Hawaiian Electric through a secure wireless communications network.

Smart meters have a digital display and are similar in size to standard meters. Using a secure communications network, smart meters capture and send energy usage data to Hawaiian Electric via wireless technology. The meter also sends alerts when power outages occur, allowing Hawaiian Electric to locate and fix problems faster.

For more information on the safety of smart meters, click here.


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