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Commonly Asked Questions

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Net Energy Metering

The Net Energy Metering (NEM) Program is Closed to New Applicants

The Hawaii Public Utilities Commission has approved two new rooftop PV programs that will allow customers of the Hawaiian Electric Companies to take advantage of new energy storage technology and help ensure safe, reliable service and fair treatment for all customers. The decision is the result of the first phase of the PUC's effort to develop long-term technical and policy solutions that will support the continued growth of rooftop PV in Hawaii.

The Hawaiian Electric Companies will offer programs for customers installing both traditional rooftop PV systems and systems with emerging energy-storage technologies. These programs are Customer Grid-Supply and Customer Self-Supply.

Customers with a current NEM agreement and those with complete pending applications submitted prior to Oct. 13, 2015 will continue under the NEM program.

Current NEM customers who want to install more PV panels or otherwise increase their current system size will be required to transition to either the new Grid-Supply or Self-Supply programs. In addition, the PUC also agreed to allow the Hawaiian Electric Companies to submit a revised time-of-use rate proposal to further expand options for our customers.


The Net Energy Metering Program Was A Huge Success

Since its inception in 2001 over 60,000 customers installed systems under the NEM program in the Hawaiian Electric, Maui Electric, and Hawaii Electric Light service territories. As the popularity of the program increased, the annual participation grew rapidly. The success of the program can be attributed to the dedication and hard work of the solar industry in partnership with the Hawaiian Electric Companies. The rapid growth of PV in Hawaii also garnered national and international attention from other utilities, the solar industry, and the National Renewable Energy Laboratory who benefited in seeing how we have met the challenges of installing so much distributed generation on the utilities' grids. In recognition of the success of NEM, the Hawaiian Electric Companies received several awards from the Solar Electric Power Association.

Cumulative Installed PV

Net Energy Metering Forms and Brochures


Frequently Asked Questions

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Contact Us

Hawaiian Electric
(808) 543-4760
Connect@HawaiianElectric.com
Distributed Energy Resources
P.O. Box 2750, CP12-SE
Honolulu, HI 96840
Maui Electric
(808) 871-8461 ext. 2445
Connect@MauiElectric.com
Renewable Projects
P.O. Box 398
Kahului, HI 96733
Hawaii Electric Light
(808) 969-0358
Connect@HawaiiElectricLight.com
East Hawaii
Hilo Engineering Dept.
54 Halekauila Street
Hilo, HI 96720
West Hawaii
Kona Engineering Dept.
74-5519 Kaiwi Street
Kailua-Kona, HI 96740