Payment Assistance

Hawaii Utility Bill Assistance Program

Hawaiian Electric is the founding sponsor of Aloha United Way's new statewide program to help qualifying families recover from the economic hardship caused by the COVID-19 pandemic. Applications are made through the Aloha United Way (AUW) website at

Due to high demand for assistance, Aloha United Way is no longer accepting applications for the Hawaii Utility Bill Assistance Program.

The program aims to help Hawaii residents who are financially affected by the pandemic and who have fallen behind on their payments to electric, water, sewer and gas utilities.

Donate to Aloha United Way

  • The Hawaii Utility Bill Assistance Program is available to qualifying residents of Oahu, Hawaii, Maui, Molokai, Lanai and Kauai.
  • Applicants will be qualified through a process administered through United Way on a first-come, first-served basis. Eligible residential customers can receive a one-time assistance grant of up to $750, depending on income and other qualifications.
  • That amount can be paid to one utility or split among several. Bills for telephone, cell phone, cable and Internet service are not eligible for payment.

Hawaiian Electric has pledged $2 million in shareholder money from its parent company, Hawaiian Electric Industries (HEI), to the Hawaii Utility Bill Assistance Program, which will be administered through Aloha United Way in partnership with Hawaii's local United Way chapters. Aloha United Way on Oahu will accept applications through the online portal and the mail. Payments for approved applications will be disbursed directly to each utility company.

Initially funded by Hawaiian Electric, the program is open to contributions from companies and individuals to help an even greater number of residents. To contribute, go to