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Payment Assistance

An Important Message to Our Customers

Hawaiian Electric is here to keep you connected

It's time to take action

The moratorium on disconnections for nonpayment has ended. If your account is past due, now is the time to choose a payment schedule that meets your needs. Customers on a payment plan are not subject to disconnection. Sign up now for an interest-free payment arrangement. Go to hawaiianelectric.com/paymentarrangement to review options – ranging from four to 18 months – and submit a request.

What to expect

If your account is past due and we do not hear from you, we may automatically roll your balance into a 12-month payment plan with your July 2021 bill so you can avoid disconnection. Your July bill will be larger than normal because it will include the current charges plus the installment amount. You can opt out of the plan or transition to a more tailored plan to fit your needs at any time.

What you will see on your bill

Depending on your balance, the installment amount will differ for each customer. If your past due amount is small, then the installment amount can be a smaller fraction of your normal bill. However, if you have not paid any bills in over a year, your bill could more than double.

As an illustration, here’s an EXAMPLE of how a 12-month payment option works:

One-twelfth of the past due balance must be paid every month over 12 months – in addition to your current charges. On the first month of your installment plan, your Amount Due will include your current charges + 1/12 of your outstanding balance.

Let’s say you have an outstanding balance of $1,200.

  • Divide the balance by number of months in payment plan:
    $1,200 divided by 12 = $100
  • If your current charge is $150, you’ll owe $150 +$100. Total amount due will be $250.
  • You’ll need to pay the additional 1/12 outstanding balance, plus current charge, for 12 consecutive months.

What happens if I can’t pay?

If you do not pay the amount due while on a payment plan, it may trigger collection activity and your service may be disconnected. Please contact us right away if you need assistance or to make an adjustment to your arrangement. We’re here to help but we can’t help if we don’t hear from you.

Is there any assistance available?

Yes, if you are experiencing financial hardship related to the COVID-19 pandemic, we encourage you to seek government and nonprofit agency assistance. While Hawaiian Electric does not administer these programs we work with them. See a listing of resources at hawaiianelectric.com/COVID19.

Watch out for scams

Scammers will try to scare you into thinking that your power is about to be shut off. Don’t be fooled. Hawaiian Electric NEVER threatens immediate disconnection and NEVER asks for payment with gift cards, Cash App, Bitcoin or prepaid debit cards. Ignore calls, texts, emails or in-person collectors who say you’ll be immediately disconnected if you don’t pay.