As Olivia approaches, customers should download Hawaiian Electric mobile app as part of storm preparation

  • Download the Hawaiian Electric mobile app from the Apple App or Google Play Store to report an outage directly to the utility's system operations center.
  • Tropical Storm Olivia's winds and flooding could cause power outages. Plan for the possibility of being without power for extended periods.

Release Date: 9/11/2018

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HONOLULU, Sept. 11, 2018 – Winds and torrential rains from Tropical Storm Olivia could cause power outages; some may last for extended periods. Utility crews will respond to outages as soon as possible, standing down only if conditions are unsafe. Restoration will resume when it is safe after the worst of the storm passes.

Oahu customers should report outages by calling the trouble line at 1-855-304-1212 or using the Hawaiian Electric mobile app downloaded from the Apple App or Google Play Store. Outages reported through the mobile app go directly into the utility's system operations computers to provide restoration planners the best possible picture of conditions. Even if the online outage map is not visible or updated, outages should still be reported this way if possible.

Utility crews are in place to assess damage as soon as it is safe after the storm, the first step to getting the lights back on as quickly and safely possible.

Before the storm arrives, customers should charge communication devices and then unplug chargers and any unnecessary or sensitive electrical equipment. If it becomes necessary to evacuate, customers should consider turning off the whole house electricity at the main. Customers with health concerns that require electric equipment support should review emergency preparation plans.

Customers can follow the company news on social media channels:

During tropical storms, wind gusts can cause tree branches or fronds to come into contact with power lines. Falling trees can also hit poles or overhead lines, causing the pole to lean or disconnecting the line, causing an outage or requiring electricity to be turned off until equipment can be safely repaired or replaced.

Be alert for downed power lines. Stay at least 30 feet (about three car lengths) from downed lines as they may still be energized and dangerous. If you see someone injured after touching a downed power line, please call 9-1-1 for help.

After the worst of the storm has passed, Hawaiian Electric will keep customers informed about progress throughout the restoration effort. We may estimate restoration time based on experience and current knowledge of damage.

However, preliminary estimates may change as our teams conducting detailed damage assessments in the field. Additionally, broad estimates apply to the total number of customers affected, not to individual households or businesses. Starting with public safety and health facilities, all outages will be safely restored as quickly possible.

More electrical safety and preparation tips are available in the company's Handbook for Emergency Preparedness, available in English, Cantonese, Ilocano, Korean and Vietnamese at