Our Vision & Commitment

Our Promise

At Hawaiian Electric, we are deeply rooted in our communities and take pride in serving you. We promise to create positive and meaningful experiences, making it easy to do business with us. We will be safe, courteous, professional, and efficient as we serve you. Through calm or storm, we will work tirelessly to earn and retain your trust.

Service Standards

T reat you as a member of our ohana

R espond promptly with respect and empathy

U nderstand and listen to your needs and perspective

S hare information clearly and concisely

T ake ownership and keep our commitments