How to Pay Your Bill

Pay Bills Using Automatic Bill Payment

With Automatic Bill Payment, your bank, savings and loan, or credit union will pay your electric bill automatically each month on the due date (15 calendar days after your bill is generated) by deducting it from any account you choose. This service is free. To sign-up, simply log in to your Online Customer Account to enroll or download and complete the Automatic Bill Payment Form (PDF).

Pay Bills Using One-Time Payment Service

We offer a free one-time payment service from your bank account through our Online Customer Service Center. By using one-time payment, you can pay your bill online and eliminate paper bills by receiving it electronically. This service is free! Please allow 3 to 5 business days for payment to be posted to your account.

To make a one-time payment, please log in to our Online Customer Service Center.

Pay Bills Using Credit Card, Debit Card, Electronic Check, or other digital payment methods like PayPal and Google Pay

Hawaiian Electric partners with Paymentus, to provide an easy way to pay your electric bill using your checking, savings, or money market account, your MasterCard, Visa, Discover, AMEX, or your ATM or Debit Card (with a STAR, PULSE, or NYCE logo), PayPal, Venmo, Apple Pay, Google Pay, or Amazon Pay. No sign-up is necessary.

When using the PayPal app make sure to select the Bills option. How to pay your bill using the PayPal mobile app.

There are two ways you can pay:

• You can pay your electric bill online by providing your 12-digit Hawaiian Electric account number and your billing address zip code.

Pay Online

• Or, you may pay your electric bill by calling 1-888-826-5006. Paypal, Venmo, Apple Pay, Google Pay, and Amazon Pay payments must be done online.

A $3.25 convenience fee and a minimum $0.01 payment will apply, with a maximum payment amount of $500 for residential customers. A $45.00 convenience fee, $0.01 minimum, and $2,500 maximum payment amount will apply for commercial customers. For a limited time, your Paymentus transaction fee is waived when you pay your electric bill through the PayPal mobile app. Please allow up to 3 business days for your account to be credited.

Please note: Hawaiian Electric does not receive any portion of the convenience fee charged for this service. The convenience fee is used to cover processing fees and transaction costs associated with handling credit and debit card information.

Payment Locations

You may pay your electric bill in person at the following locations:

• Western Union – A free convenient way to pay

  Pay your Hawaiian Electric bill through Western Union by visiting a retailer like Foodland, Safeway, Walmart, and more! Just bring your account number and form of payment (cash only and some locations still accept debit card) to the customer service agent and ask to pay your bill through Western Union.

  Western Union works with thousands of partners, including utility providers, to support in person payments through our network or retail Agents. Many retail Agents are open nights, weekends, and on holidays. Each transaction is verified with a printed receipt and a unique ID to confirm your payment.

  Pay your next bill in person by finding a participating Western Union agent location.

  

• First Hawaiian Bank (Maui County and Hawaii Island only). Convenience fee applies.
• Molokai Community FCU (Members only). This service is free.